Wholesale Lending Services (WLS) supports several lines of businesses that include Business Banking, Commercial Bank, Asset Wealth Management, and Investment Bank. The Credit Monitoring Center of Excellence sits within WLS and provides Credit Compliance Monitoring for wholesale loan portfolios across the firm. 

 

As a Credit Support Manager for the Credit Monitoring CoE, you will be the primary point of contact for all activities related to internal and external credit reviews/audits as well as the primary point of contact for all client and partner escalations. In this role, you will regularly collaborate with global counterparts to align with policies, procedures and other best practices.  The Team partners globally with our Credit Risk organizations, Bankers, and other internal operational teams.   

Job Responsibilities

Act as the primary point of contact and subject matter expert on all Credit Monitoring CoE activity, engaging operations team members for further deep dives as needed Govern all audit and review activities with proactive leadership and transparency; Lead discussions, process reviews, and deep dive discussions with internal and external Credit Review and audit Ensure all responses to review parties are managed within service level, escalating early if challenges are identified Address all client and partner escalations/complaints including effective communication to all involved partners and accurate remediation of issues Prepare content and deliver presentation to Executive-level team members, internally to WLS and externally to Market and Credit Risk partners regarding root cause analysis and action items Perform root cause analysis of any issues identified and proactively engage in process deep dives; Develop plans to prevent future escalations in similar nature; Partner with leadership on effective implementation and change management Manage an ever changing audit/review calendar ensuring operational awareness of review status while proactively looking ahead for upcoming reviews

 

Required qualifications, capabilities, and skills 

Bachelor’s degree in Business/Accounting.  MBA preferred 2 to 4 years’ experience in Credit Monitoring and/or Quality Control with legal and financial documents analysis  Previous experience partnering with Internal Controls, Legal, Risk & Internal Audit and External Auditors  Ability to work on various projects simultaneously Ability to work independently across various levels in the organization with minimum supervision including demonstration of good time management Strong understanding of commercial loan products, including documentation and credit agreements  Strong verbal & written communication to effectively communicate with various stakeholders and across levels Excellent decision-making and strong analytical skills including the ability to probe sensitive issues while maintaining the highest level of integrity and objectivity Demonstrate the ability to function in a global environment, partnering jointly, in a cooperative manner, sharing information with co-workers and peers and support department and team plans, programs, and policies

Strong proficiency in using MS Office tools including MS Excel