You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. 

CREW MEMBER

Summary

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.

Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests' needs and give them a reason to come back.

Responsibilities Include

Team Environment

      Work well and interacts with others respectfully

      Respond positively to coaching and feedback

      Communicate with team members

      Able to learn and execute multiple tasks

Operations Excellence for Guest Satisfaction 

      Provide guest service

      Resolve guest issues

      Follow Brand standards, recipes and systems

      Follow safety, food safety and sanitation guidelines; comply with all applicable laws

      Maintain clean and neat work environment

Profitability 

      Execute restaurant standards and marketing initiatives

      Handle POS transactions and payments with accuracy

      Prepare and deliver all products according to Brand standards

Skills/Qualifications

      Fluent in English

      Basic computer skills

      Capable of counting money and making change

      Able to operate restaurant equipment (minimum age requirements may apply)

Competencies

      Guest Focus

      Understands and exceeds guest expectations, needs and requirements

      Develops and maintains guest relationships

      Displays a sense of urgency with guests

      Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

      Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

      Sets and maintains high standards for self and others, acts as a role model

      Consistently meets or exceeds goals

      Contributes to the overall team performance; understands how his/her role relates to others Problem Solving and Decision Making

      Identifies and resolves issues and problems

      Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence 

      Develops and maintains relationships with team

      Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments