Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests’ needs and give them a reason to come back. Responsibilities Include:

Team Player

Work well and interacts with others respectfullyRespond positively to coaching and feedbackCommunicate with team membersAble to learn and execute multiple tasks

Operational Excellence

Follow Brand standards, recipes and systemsFollow safety, food safety and sanitation guidelines; comply with all applicable lawsMaintain clean and neat work environment

Profitability

Execute restaurant standards and marketing initiativesHandle POS transactions and payments with accuracyPrepare and deliver all products according to Brand standards

Competencies

Guest Focus

Understands and exceeds guest expectations, needs and requirementsDevelops and maintains guest relationshipsDisplays a sense of urgency with guestsSeeks ways to improve guest satisfaction; asks questions, commits to follow-throughResolves guest concerns by following Brand recommended guest recovery processCompany Introduction

Being a team member for Baskin Robbins is a very exciting and challenging job. Among the key responsibility is to ensure that every guest is satisfied and pleased with their experience. Our employees are expected to consistently serve quality ice cream and other food products being offered by the company to every customer and participate in the team effort to make sure that guests are served as quickly as possible. They must also maintain quality standards when it comes to handling and preparing ice creams. Team members must also be able to describe and assemble promoted products and or beverages in accordance to the ongoing marketing promotion.