Crew Members are generally responsible for delivering great and friendly guest experiences. They prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment. They work as part of a team to meet our Guests’ needs and give them a reason to come back. Responsibilities Include: Team Player + Work well and interacts with others respectfully + Respond positively to coaching and feedback + Communicate with team members + Able to learn and execute multiple tasks Operational Excellence + Follow Brand standards, recipes and systems + Follow safety, food safety and sanitation guidelines; comply with all applicable laws + Maintain clean and neat work environment Profitability + Execute restaurant standards and marketing initiatives + Handle POS transactions and payments with accuracy + Prepare and deliver all products according to Brand standards Competencies Guest Focus + Understands and exceeds guest expectations, needs and requirements + Develops and maintains guest relationships + Displays a sense of urgency with guests + Seeks ways to improve guest satisfaction; asks questions, commits to follow-through + Resolves guest concerns by following Brand recommended guest recovery process **Company Introduction** Being a team member for Baskin Robbins is a very exciting and challenging job. Among the key responsibility is to ensure that every guest is satisfied and pleased with their experience. Our employees are expected to consistently serve quality ice cream and other food products being offered by the company to every customer and participate in the team effort to make sure that guests are served as quickly as possible. They must also maintain quality standards when it comes to handling and preparing ice creams. Team members must also be able to describe and assemble promoted products and or beverages in accordance to the ongoing marketing promotion.