Job DescriptionCompany Description

At Raising Cane’s Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It’s our ONE LOVE®. Our Crew make it happen, our Culture makes it unique and the Community makes it all worthwhile. 
 
Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane’s is growth focused and we’re on the path to being one of the top 10 restaurant companies in the United States.

Job Description

The Crew Support Coordinator provides administrative support to the Crew Resources department. This role will be responsible for providing best in class support to our crewmembers and managers regarding policies and procedures, pay, benefits, retirement, time off, and onboarding.

Your Impact and Responsibilities:

Responds to email and phone inquiries regarding any Crew Resources questions, including but not limited to benefits, onboarding, retirement, compliance, and general policy questionsCreates cases in EthicsPoint and assigns them to the appropriate Crew Relations Leader to resolveEscalates crew and manager questions to Crew Resources Specialists, as appropriateReviews and approves crew self-service tasks in WorkdayAssists crew with employment verification requests and routing them to our third-party vendorProvides managers with information on crewmembers’ eligibility for rehireResponds to unemployment requestsSupports several core compliance items, including I-9, E-Verify, and Labor Law complianceProvides administrative support for the annual Best Places to Work surveysPerforms other duties and projects as assignedQualifications1-2 Years of prior Human Resources or Customer Service experience in a fast-paced work environmentAble to handle highly confidential information and maintain strict confidentialityDetail-oriented, organized and able to manage multiple priorities that may be constantly changingSelf-driven, flexible, and highly energetic with strong written and verbal communication skillsAble to work effectively and efficiently both independently and collaborativelyMicrosoft Proficient: Excel, PowerPoint, and WordBachelor’s degree in related field or equivalent experienceAdditional Information

The physical work environment for this role includes a combination of working from a home-based office, representing Raising Cane’s out in the community, as well as time spent in our Restaurants. This can and will include working in a fast-paced kitchen and interacting with and serving customers. This requires extended periods of physical exertion such as walking, standing and lifting. It also includes working both inside and outside in varied temperatures, with and around food products and common allergens, industrial equipment, commercial cleaning products, and requires use of personal protective equipment and ergonomic activities necessary to complete the job function.

All your information will be kept confidential according to EEO guidelines.

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