NY HELP Yes Agency Victim Services, Office of Title Crime Victims Specialist 1 Occupational Category Other Professional Careers Salary Grade 14 Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $54860 to $66634 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 10% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? Yes Telecommuting allowed? Yes County Albany Street Address 80 South Swan Street Alfred E. Smith Building City Albany State NY Zip Code 12210 Duties Description The primary function of the Crime Victims Specialist (CVS) 1 is to review and process compensation and medical claims filed by crime victims or their survivors for unreimbursed compensable expenses incurred. A critical function of this position is handling telephone calls from providers and claimants, and being able to communicate effectively, both verbally and in writing, with victims, insurance companies, and law enforcement agencies.Duties may include:• review claims from initial investigation through the final decision of the claim• review documents, verify accuracy and validity of information• obtain supporting documentation by contacting law enforcement agencies, employers, medical providers, victim services advocates, and survivors and claimants• analyze medical bills and explanation of benefit statements to determine the claimant’s responsibility • review medical documents and reports to determine causal relationship of the treatment and crime injury • create and approve payments to claimants and/or providers • review of submitted documentation and preparation of amended decisions as necessary • process Forensic Rape Exam (FRE) claims • conduct training, internally and externally, on OVS rules, regulations, and guidelines for compensation; and showing compassion to the victims being served. There is the potential of 10% travel associated with this position, including overnight travel. Minimum Qualifications NON-COMPETITIVE MINIMUM QUALIFICATIONS:Either 1. four years of the qualifying experience described below.Or 2. an associate's degree AND two years of the qualifying experience described below.Or 3. a bachelor's degree.Qualifying experience: Experience in completing Office of Victim Services claim applications or providing direct service* to crime victims.*Direct Service is defined as those services which immediately respond to the emotional and physical needs of crime victims, including those impacted by human trafficking, domestic abuse, child abuse, sexual abuse, or rape by performing tasks such as:? Conducting safety assessments and safety planning for victims of violent crime;? Providing child protective services in person or through a state central registry;? Providing one-on-one, group, or hotline counseling for crime victims;? Providing court-related liaison and advocacy services, including preparation for testimony and accompanying clients to court hearings;? Obtaining temporary, emergency resources related to shelter, food, transportation, and clothing and connecting clients to permanent solutions in these areas; arranging for transportation, accommodations, and childcare for victims and their immediate dependents;? Assisting victims with financial, housing, medical and educational needs through referral and direct intervention;? Performing crisis intervention services;? Processing applications for Office of Victim Services.NY HELPSThis title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.COMPETITIVE MINIMUM QUALIFICATIONS:Reachable on the current eligible list for this title, or one year of permanent competitive service in a title SG-12 or higher and otherwise eligible to transfer to a Crime Victim Specialist 1/Trainee under Section 70.1 of Civil Service Law. The only title eligible to transfer to CVS Trainee is Program Aide; titles eligible to transfer to CVS 1, SG-14 are Investigator 1 and Workers' Compensation Examiner. Additional Comments There is the potential of 10% travel associated with this position, including overnight travel.Candidates from diverse backgrounds are encouraged to apply. OVS is an equal opportunity employer and is committed to workplace diversity, equity, and inclusion.REASONABLE ACCOMMODATION: The NYS Office of Victim Services provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Diversity, Equity, and Inclusion Unit at DEIA@dcjs.ny.gov or (518) 485-1704 Some positions may require additional credentials or a background check to verify your identity. Name Schuyler Younkin Telephone (518) 485-6816 Fax (518) 457-4000 Email Address DCJSJobs@dcjs.ny.gov Address Street 80 South Swan Street Alfred E Smith Building City Albany State NY Zip Code 12210 Notes on Applying Please send a cover letter and resume to the email address above. Please reference posting #180782 on your cover letter.