Job Description:

As a member of the Crisis Center Team this position is responsible for the successful leadership and management of their team. The Team Leader will provide oversight and direction for their team, playing an integral role in ensuring a positive client experience for those we serve and meeting the overall strategic goals of the organization by developing,
mentoring, and training staff.

Why Indianapolis?

Indianapolis is more than just a hub of transportation—it's a vibrant city filled with endless possibilities and charm. While you work to make a meaningful impact, immerse yourself in the city’s rich offerings, including:

Iconic Landmarks: Explore the historic Benjamin Harrison Presidential Site, marvel at the architecture of Monument Circle, or experience racing history at the Dallara IndyCar Factory.Green Spaces Galore: Unwind in Eagle Creek Park, one of the nation’s largest city parks, or paddle along the peaceful White River.Foodie Favorites: Savor the local food scene, from farm-to-table restaurants to bustling markets like the Garage Food Hall.Festivals and Events: Enjoy year-round celebrations like the Indy Jazz Fest, Gen Con, and the Indiana State Fair.Family-Friendly Fun: Take your loved ones to the Rhythm! Discovery Center, Conner Prairie, or the Garfield Park Conservatory for unforgettable experiences.

With its blend of affordability, community spirit, and diverse activities, Indianapolis offers a welcoming environment to thrive both personally and professionally.

Essential Job Functions:

Ensure staff understand and perform at a level consistent with the expectations of their positions.

Monitor, observe, and evaluate the skills and abilities of staff to provide quality client care.

Ensure clinical and contract compliance quality and positive client experience.

Develop and maintain internal and external partnerships that serve the best interest of our clients and our organization.

Financial planning and management.

Human Resource planning and management

Work closely with internal departments to ensure authorized services are approved and adequate information is provided within specified time frames.

Document all services provided in accordance with state regulatory/accreditation/agency standards.

Ensure that services are entered within the appropriate time frame, appropriate  format, notes refer to treatment plans, etc.

Correct any file/charting deficiencies within the appropriate time frame.

Assist clients/patients through the transition process and complete final correspondence such as transition summary, plan, letter, etc.

Complete all mandatory training, meeting state regulatory/accreditation/agency standards.

Represent the agency within the community in a professional manner.

Maintain positive, professional relationships with referral sources, clients/patients, and coworkers, adhering to Code of Ethics and agency policies/procedures.

Handle crisis situations as they arise. Participates in or coordinates emergency services in order to provide rapid aid in cases of crisis.

Assist with providing professional/clinical supervision to individuals in training once all professional requirements have been met.

Facilitate group counseling, group education, family therapy, and individual sessions including specialty services such as trauma and co-occurring therapy.

Provide training and guidance on clinical issues that may arise and evidenced based practices.

Provide clinical consultation to treatment team members when necessary.

Demonstrate interest in long term and short term goals and objectives of the company.

Other duties as assigned by leadership.

Knowledge, Skills, and Abilities:

Must have training and demonstrate expertise regarding diagnostic criteria of individuals with substance use disorders and/or mental health issues.

Thorough knowledge of caseload management and rehabilitation methods, principles and techniques as they relate to mental health and/or substance use disorder treatment services.

Detailed knowledge of the problems encountered by persons with mental health and/or substance use disorders.

Considerable knowledge of the methods and modalities as well as the legal requirements and court procedures related to treating mental health and/or substance use disorders.

Knowledge of supervisory and training techniques and practices used in a mental health and/or substance use disorder treatment setting.

Aptitude to develop, coordinate, and evaluate services within assigned programs.

Ability to read and interpret documents such as safety rules, operating instructions and procedure manuals.

Ability to write routine reports and correspondence.

Capable of communicating ideas clearly and effectively verbally and in writing to produce clear and concise reports.

Able to establish effective relationships via telephone or telehealth and personal contacts.

Able to follow direction and accept supervision.

Experience and Education Qualifications:

Must possess at least a Master’s degree in Social Work, Psychology, Counseling or related field.

Holds licensure with the applicable board of professional registration for the state that they are practicing as a professional counselor or social worker.

Licensed Professional Counselor (LPC), Licensed Clinical Social Worker (LCSW), or Licensed Marriage and Family Therapist (LMFT)

Must be willing to become licensed in additional states, other than the state currently licensed in.

Must be willing and comfortable with providing telehealth services to the individuals we serve (training will be provided).

Supervisory Requirements:

Yes: Shift Leader at Crisis Center to support client care

Employment Requirements:

Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.

Completion of New Hire Orientation at the beginning of employment.

All training requirements including Relias at the beginning of employment and annually thereafter.

Current driver’s license, acceptable driving record and current auto insurance.

First Aid certification within three (3) months of beginning employment and upon renewal date.

Obtain CPR certification within three (3) months of beginning employment and upon renewal date.

Behavioral Management training completed within thirty (30) days of employment or first available class after start date:

CPI for Residential programs

Peaceful Intervention or Verbal De-escalation for Outpatient programs

Demonstrate understanding of Collaborative Service Goals (CSGs)  within 30 Days of employment.

Achievement of thirty-six (36) hour training requirements within a 2 year period in accordance with 9 CSR 10-7.110 E 1.

ASAM Programs Only: Achievement of fifty (50) hours of training on an annual basis.

Growth and Development form (CPRC only) within thirty (30) days of employment.

Privileging and Credentialing form (CPRC only) within thirty (30) days of employment.

Knowledge of the policies, procedures, and regulations of the program to which the associate is assigned.

Provide a copy of applicable certifications/licenses.

For school based services programs, must be able to provide services at the school site during school operating hours.

Physical Requirements:

ADA Consideration - Sedentary work:  Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body.  Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.

Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.  Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we value diversity, equity, and inclusion in our workforce and encourage applications from individuals from diverse backgrounds and experiences. If you are passionate about empowering your local communities and promoting health equity, we invite you to join our mission-driven organization that is committed to building a diverse, equitable, inclusive and authentic workplace.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expressions, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Adult & Child Health is a Smoke and Tobacco Free Workplace.