Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for passionate Crisis Clinicians to join our Phone Department at resolve Crisis Services! resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens. For more information, visit: resolve Crisis Services | UPMC

This position will work evenings on site at resolve.

Our Crisis Clinicians are eligible for a Sign on Bonus!!

2 year work commitment – $3500

3 year work commitment – $5000

Our Crisis Clinician is responsible for providing clinical services to consumers experiencing a self-identified crisis. Primary responsibility is responding to crisis related situations from persons within the community by responding to telephone crisis calls. This includes, but is not limited to, answering questions, obtaining clinical information, scheduling outpatient evaluations, de-escalation, and documentation of all duties previously mentioned.

Crisis Clinician levels from Associate, Clin I and Clin II will be considered for this role. The title and pay rate (minimum rate for Associate is $19.92, Clinician I is $22.92, Clinician II is $24.06) for these positions may vary depending on education level and years of experience.

Responsibilities:

·       Successfully participate in and complete Crisis Clinician orientation process.

·       Learn to manage a shift caseload safely and successfully, as assigned and coached by the Lead Clinician.

·       Work with crisis leadership to develop assessment, de-escalation, documentation, and motivational interviewing skills.

·       Learn to utilize the Electronic Medical Record to obtain relevant information and complete documentation.

·       Provide supportive counseling to consumers to promote stability by utilizing a person centered, strength-based model of intervention.

·       Work efficiently and independently in crisis setting.

·       Support consumer and negotiate appropriate referral services.

·       Advocates for Consumer admission to Crisis Residential program when appropriate.

·       Encourages Consumers to consider admission to Walk-In program for further support and assessment when appropriate.

·       Meets documentation expectations and completes all required paperwork.

·       Responds to telephone calls from consumer(s), community, and natural supports.

·       Manages crisis situations effectively using positive approaches.

·       Participate in interdisciplinary activities such as trainings and staff meetings.

·       Completes case reviews.