Job Description The Department of Homeless Services (DHS) is comprised of 2,000 employees and with an annual operating budget of over $1 billion is one of the largest organizations of its kind committed to preventing and addressing homelessness in New York City. Collaborating with other public agencies and not-for-profit partners, DHS works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing. DHS is responsible for management of over 200 facilities, which mainly are individual, and family shelters used as overnight residences for over 38,000 adults and children. DHS’s portfolio covers approximately 4M square feet. Department of Homeless Services leads a 24/7/365 Street Homelessness Solutions - Joint Command Center (JCC) that conducts interagency rapid outreach deployment from a central location using precision mapping, client information, and rapid response to incoming notifications. This initiative partners existing homeless response and prevention programs with a series of new initiatives that have been designed to better identify, engage, and transition homeless New Yorkers to appropriate services and, ultimately, permanent housing. The Department of Homeless Services (DHS) is recruiting for two (2) Community Coordinator to function as a Crisis Coordinator who will: - Guide inter-agency engagements with clients engaged on the street and subway level. - Canvases throughout the five boroughs both above ground and within the NYC subway systems. - Engage clients, coordinate placements, complete reports. - Triage with partner agencies and the DHS contracted outreach teams on clinical interventions. - Offer services and aids to all clients, strategize with partner agencies to assist client resource challenges. - Receive, review, and dispatch 311 Service Request as needed. - Oversee the daily operation of the 311 Service Desk. - Supervise subordinate staff, manage staffs time and leave, perform field supervision and all functions related to supervision. - Manage the Homeless Outreach & Mobile Engagement Street Action Teams. - Review completed observation tools of field canvassers for corrective action plan. - Escort clients to shelter placements and/or other appointments/activities. - Create and maintain standard set of reporting dashboards. - Develop and maintain liaison relationships with key contact entities, such as City Department of Transportation, Department of Buildings, Parks Dept., DSNY, State Department of Transportation and others; community boards; Faith-Based Organizations, Community-Based Organizations; and other organizations and individuals in defined areas to discuss and address neighborhood, community, and City-wide concerns and challenges regarding homelessness and homeless individuals. - Provide timely and informative responses to external stakeholders. Sunday – Thursday 12AM x 8AM. RDO's Fri & Sat. Qualifications 1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.