San Francisco, CA, 94103, USA
19 hours ago
Crisis Manager
This role, as part of the BMO Financial Crimes Unit Crisis Management and Fusion Intelligence team is responsible for proactive identification and management of significant events and incidents which pose potential or actual risk to BMO business operations. Plans, develops, and delivers initiatives and programs to provide awareness, indications, warnings, and operational readiness, for response to crisis events involving fraud, physical security, technology, natural disasters, and other incidents within scope of the program. Brings together stakeholders (e.g. security, business, and business operational teams) to holistically understand threats and help organize response and recovery options. Analyzes physical security, technology, and natural disaster information to proactively identify significant events to protect BMO, its customers and partners from security related, technology, and natural disaster threats. Responds and reports activities in the event of a crisis/incident, including notification, escalation and coordination of BMO resources to understand risks and help respond and recover from significant events and emergencies. **Responsibilities:** + Proactively monitor for potential and actual significant events that might lead to disruption of business operations. + Works independently and regularly handles non-routine situations. + Identifies emerging issues and trends to inform decision-making. + Recommends and implements solutions based on analysis of issues and implications for the business. + Analyzes and integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting. + Designs and produces regular and ad-hoc written and verbal reports and updates to business and crisis management stakeholders. + Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including crisis readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. + Reviews the program for effectiveness, considers industry trends and recommends enhancements; makes changes as required. + Identifies incidents of significance, determines impact, urgency and audience to whom prevention, detection, mitigation and remediation guidance would be most beneficial. + Analyzes threat data and synthesizes the analysis to identify, escalate, and fill intelligence gaps. + Applies expertise to ascertain the impact of an attack and develops threat trends to understand and recommend mitigation techniques and countermeasures that can prevent future attacks. + Provides security related threat analysis, alerting, and reporting based on information gathered from both internal and external sources. + Monitors and researches threats with a direct or indirect impact to BMO. + Provide and contextualize threat analysis support to development and research teams. + Conducts research, performing analysis and disseminating findings. + Employs systems (e.g. customized exception reports, tracking reports, etc.) to manage information related to crisis event management. + Distills analysis and applies critical thinking to develop insights and implications; prepares written briefings and communications for senior bank management. + Through critical thinking and analysis breaks down strategic problems, and analyses data and information to provide insights and recommendations. + Develops strong cross-functional relationships with senior line of business and functional representatives, including Operating Group/Line of Business Event Response Teams, to facilitate two-way information sharing in support of crisis program management objectives. + Administers and manages the development and promotion of the Crisis Management program and processes. + Exercises judgment to identify, diagnose, and solve problems with key business stakeholders as part of Crisis Management activities. + Broader work or accountabilities may be assigned as needed. **Qualifications:** + Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. + 3+ years working in Crisis Management, Event Response, a security operations team, or a fusion center strongly preferred. + Ability to review information to determine its significance, validate its accuracy and assess its reliability to technical and non-technical audiences. + In-depth knowledge of more than one of the following areas: Security, Physical Security, Fraud, Natural Disaster response, event management, Incident Management, technology risk, program management. + Experience or knowledge utilizing Everbridge tools. + Self-starter, self-motivated and able to work independently with little oversight. + Knowledge of the tools and sources available to conduct security alerting, analysis, and enhanced situational awareness. + Situational awareness skills + Presentation skills and experience writing briefs or reports for senior management. + Aptitude for conducting research, learning new security disciplines. **Salary:** $65,300.00 - $121,100.00 **Pay Type:** Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards **About Us** At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/us/en BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
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