Crisis Peer Mentor (Full-Time) Rochester, NY (http://maps.google.com/maps?q=269+Alexander+Street+Rochester+NY+USA+14607) Description The Crisis Peer Mentor provides peer support, information, and advocacy to individuals in crisis within a residential living environment. This role assists individuals in regaining control over their lives, supporting their recovery process, and facilitating community reintegration. Key Responsibilities: Guest Support in Recovery: + Assist guests in articulating and achieving their recovery goals. + Identify barriers to community integration and provide interventions based on guests’ goals. + Observe and document guests’ progress toward meeting objectives. + Engage and communicate effectively with other program staff to integrate guest services. Maintaining Safety: + Regularly monitor the environment to ensure the safety of guests and the facility. + Respond immediately to crises and emergencies in accordance with organizational policies and procedures. + Identify and communicate concerns regarding guest statements or behaviors to appropriate program staff. Coordinated Guest Support: + Respond to warm line calls from individuals in crisis. + Facilitate timely access to services through check-in and check-out activities. + Facilitate groups and activities for guests. + Collaborate with community agencies to identify and maintain resources within the facility. + Provide outreach and role modeling to guests regarding their behavior and interactions with others. Guest Resource Assistance: + Assist guests in obtaining community supports that tie into their recovery goals. + Model effective coping techniques and self-help strategies. + Aid guests in developing empowerment skills through self-advocacy. Documentation: + Maintain documentation to the standards defined by funders and organizational policies. + Perform chart audits as assigned by the immediate supervisor. East House is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. East House is a proud RMAPI (Rochester-Monroe Anti-Poverty Initiative) Level Up Champion for our commitment to social justice and promoting economic mobility in our community. Requirements Position Qualifications:Minimum Education & Experience: + High school diploma or GED. + Previous experience in a Peer role preferred. Licensure/Certifications: + Peer Certification preferred (provisional and/or permanent). If not currently certified, the employee will obtain certification (provisional and/or permanent) within 18 months of hire. Other Skills/Knowledge/Experience: + Be a past or present consumer of mental health and/or chemical addiction services who can relate to others currently using those services. Able to share personal experiences and encourage wellness and recovery. + Demonstrated skills in effective oral and written communication and the ability to work cooperatively with culturally diverse guests, staff, and community representatives. + Demonstrated ability to work independently. + Strong organizational skills. + Basic computer literacy, including the ability to perform basic searches online, use email, and make simple edits to documents. + Basic Microsoft Word skills, including the ability to produce basic business letters and simple tables and charts. + Knowledge of and ability to apply person-centered practices. Physical/Mental Demands: + Frequent sitting, handling objects and paperwork, working with a computer, and communicating with others verbally and in writing. + Occasional lifting of up to 30 lbs., walking, climbing stairs, standing, and reaching. + Finger dexterity sufficient to operate a telephone and computer keyboard. + Hearing ability to hear normal conversation. + Visual ability to read documents and a computer screen. + Ability to read and interpret policies, procedures, and various other information. + Ability to maintain emotional control under stressful situations. Working Conditions: + Traditional household environment. + Responds to crises during on-duty hours. + Must be available to work weekends, some evenings, and holidays. + Position may require occasional travel in Monroe County and may involve transporting guests in a vehicle as large as a 15-passenger van. Salary Description $20-$20.50