At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. Working under the direction of the Mercy Health Life Flight Network (MHLFN), Director of Flight Operations, or delegate, the Critical Care Flight Dispatcher is responsible for receiving requests for ground and/or air critical services via telephone and radio, determining appropriate response, entering information in the Computer-Aided Dispatch System, selecting and dispatching the appropriate unit(s) to the nature of the emergency. **Essential Job Functions** + Receives all incoming telephone inquiries for critical care assistance regarding patient transport in a timely, professional and courteous manner. + Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel. + Triages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch System. + Maintains all required records and other documentation associated with patient transport and/or the operation of the Communication Center. Ensures all billing paperwork is completed accurately. + Maintains updated knowledge of all communications equipment to operate and request service calls when appropriate and ensure intelligent reporting of equipment failures. + Activates transport teams and accurately relays information concerning the location and condition of the patient, when possible. Initiates appropriate protocols regarding notification and determination of patient destination. + Maintains knowledge of the Mercy Health – Life Flight Network Emergency Response Plan. Participates in quality management, emergency-procedure testing, and annual Emergency Response Plan drills. + Demonstrates a working knowledge of all policies, procedures and protocols for operation of Mercy Health – Life Flight Network program and regulated transport activities. Has a functional understanding of state and local EMS regulations, local EMS structure, and protocol and procedures in service area. + Demonstrates critical thinking abilities when triaging patient transports and making decisions. Makes decisions in an independent and high stress environment. + Has comprehensive understanding of operational control requirements, as necessary in staffing an operational control center (Reference 14CFR135.77) This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. **Licensing/Certification** Incident Command Service (ICS) Certifications: 100, 200 and 700 (required) Basic Life Support (BLS) (required) Emergency Medical Dispatcher (EMD) (preferred, but required within 6 months of employment) International Association of Medical Transport Communication Specialist (IAMTCS) Certified Flight Communicator (preferred, but required within 12 months of employment) Ohio Paramedic (preferred) **Education** High School Diploma/GED (required) Associates Degree or higher (preferred) **Work Experience** 1 year of experience in Emergency Medical Systems or healthcare/public safety related field (required) 9 months experience as System Status controller Transport Medicine (required) 1 year of previous experience with Federal Aviation Regulations (FAR) 121 or 135, or helicopter air ambulance dispatching, or previous EMS/Public Safety dispatching experience (preferred) **Training** Operations Control Specialist Training (preferred, but required within 6 months of employment) Aircraft Dispatcher Certification Course (14CFR Part 65) (preferred, but required within 18 months of employment) **Shift** This is a weekend position with Saturday and Sunday shifts. Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com