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Complete Description:  The CRM Administrator/Analyst’s main responsibilities will include, but are not limited to, serving as the administrator for the Microsoft Dynamics CRM tool and as the lead analyst for gathering and managing business requirements for system enhancement and for interpreting those requirements into technical and functional specifications that are clearly understood by the technical resources.  This position will be responsible for interacting with internal customers on a daily basis to give guidance on the usage; provide advice of enhancements of COTS package; and serve as a functional and technical expert in development, implementation, maintenance, and support. Duties would include ensuring technical solutions meet the business requirements/objectives through prototyping, user walkthroughs, and user acceptance processes; assisting technical resources in designing solutions, which can encompass the user interface design, workflow, and defining business rules;  and acquiring technical competency to ensure the product’s “out of box” functionality is maximized to the every extent possible.  Position is responsible for working with the CRM Program Manager to facilitate and promote the use of the VCAST tool to improve operational efficiencies and customer service in VITA. Position may also assist with additional applications development requests needs outside of CRM as needed.  
• Knowledge and/or experience with Microsoft CRM • Knowledge of full application lifecycle, development and project design tools and methodologies.• Excellent communication skills including written and verbal; ability to present ideas clearly and concisely. • Strong analytical skills.• Ability to decompose business requirements into testable system requirements for development and testing purposes.• Requires strong interpersonal skills including the ability to work well on a team, share and collaborate on projects, help develop technical and strategy items. • Requires ability to conduct business in a professional manner and have ability to interact with all levels of organizations, partners and vendors. • Demonstrated planning and organizing ability, can prioritize work activities; uses time efficiently.• Ability to maintain the highest level of confidentiality.• Ability to multi-task between concurrent assignments, prioritizes effectively, and work in fast paced organization.This position is eligible for telework and/or a flexible work schedule.  Up to 2 days telework can be considered. The remainder of the week requires on-site work.•This position is not eligible for over-time and will be capped at 40 hours a week.

EXPERIENCES:• Mandatory Business Analyst and/or Systems Analysis experience, preferably extensive experience.• Mandatory experience using Microsoft Dynamics CRM (regardless of version).• Previous experience with Microsoft Dynamics administration is required.• Experience with configuring key components of MS Dynamics CRM including forms, dashboards and views. • Experience with testing scripts and system testing a plus.• Experience with business process and/or workflows required.  • Experience with use cases a plus.• Experience working with diversified stakeholders and understanding the project needs. 
PREFERRABLES:• Bachelor degree in related field or a combination of education and experience.• Experience using Microsoft Dynamics CRM 2013.• Public Sector background/experience a plus.• MSCRM certification

SkillRequired / DesiredAmountof ExperienceExperience using Microsoft Dynamics CRMRequired5YearsExperience with Microsoft Dynamics administrationRequired5YearsExperience configuring key components of MS Dynamics CRM including forms, dashboards and viewsRequired5YearsBusiness and Systems AnalysisRequired8YearsExperience with testing scripts and system testingHighly desired5YearsExperience with business process and/or workflowsRequired5Yearsuse casesHighly desired5YearsMicrosoft Dynamics CRM 2013Highly desired1YearsMSCRM certificationHighly desired1YearsPublic Sector experienceNice to have1Years