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IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:

Primary Duties and Responsibilities includes but not limited to:

Create, maintain, and implement digital gaming campaigns with the CRM Manager and TeamComplete data intake, including market research, territory management, and online marketing campaignsMeasure, analyze, and report CRM performance metrics to help improve new strategies/campaigns to deliver a better guest experience online Create target selections and suppressions, configuration of marketing offers, setting up test groups, creating the campaigns to run on automated schedules, and defining simple and moderately complex queriesAnalyze company and competitive performanceCreate ad-hoc reports for Mohegan and its stakeholders Identify key trends and factors influencing customer behavior, like customer activity and loyaltyCommunicate and work closely with internal and external departments to understand the company’s needs and to proactively seek solutions and make improvementsPromote superior guest service by troubleshooting guest service issues and provide solutions to both Mohegan Sun and FanDuel customer service teamsWork closely with Mohegan Corporate Compliance to ensure online policies and procedures are in alignmentPerform other duties, as assigned

Minimum Education and Qualifications:

Bachelors’ Degree in Mathematics, Computer Science, Economics, or other related fieldsTwo plus year’s work experience in data management, data analysis or business analysisIntermediate knowledge of Microsoft Office, SQL programs, Power BI, and statistical programs (R or a comparable analytic tool)Familiarity with statistical data analysis in either academic or work environmentsBasic knowledge of HTML is a plusExcellent written and verbal communication skillsCasino experience preferred, but not required

Competencies:  Incumbent will master the following competencies while in this position:

Excellent editing and proofreading skillsExcellent organizational and multi-tasking skills

Training Requirements:

Mohegan Corporate office and departmental policies and proceduresAppropriate regulations that pertain to Mohegan Information Systems

Physical Demands and Work Environment:

Fast-paced office work environmentMust be able to sit in front of a computer screen for extended periods of timeMust be able to work various shifts and flexible hours with occasional travel required

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan reserves the right to make changes in the above job description whenever necessary.

Work Shift:

Day (United States of America)

Regular

Knock, knock. Hear that sound? That's opportunity!

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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.