Reporting to the Senior Manager, Sales Marketing, the CRM Associate is responsible for providing support in administering the CRM platform. This position will require knowledge and ability to extract data and produce insights from the Nationals Salesforce CRM platform. Strong written and oral communications skills will be required in producing documents to be presented to Nationals executives. This position will assist with projects within the Ticketing, Corporate Partnerships, Ballpark Events, and Business Strategy & Analytics departments. Experience with Salesforce is a plus.

Essential Duties and Responsibilities:

Assist in designing and constructing CRM campaigns for the 2025/26 sales season Execute lead assignment and assist with pipeline management within Salesforce CRM Perform campaign analytics, including assessing sales and service representative performance Handle all basic administrative functions including user profile creation, user account maintenance, any troubleshoot issues, reports and dashboards, workflows, and other routine tasks across multiple business verticals Assist with Salesforce trainings throughout the sales season and new user onboarding Develop understanding of CRM architecture, especially the connection between the Nationals’ data warehouse and CRM Ensure data quality, data accuracy, and data-driven decision making within the organization Other duties as assigned

 

Requirements:

Minimum Education and Experience Requirements

Has or is pursuing an undergraduate or graduate degree from a four-year college or university Experience as a CRM user/or administrator

Knowledge, Skills, and Abilities necessary to perform essential functions

Strong understanding of CRM platform and its importance Proficiency in Microsoft Excel required Experience in Salesforce is a plus General proficiency in SQL Strong attention to detail required Proven ability to meet deadlines and quotas Strong sense of ownership and accountability - a self-starter Excellent communication skills and ability to work collaboratively in a team environment Utmost standards of integrity in all business dealings Position will require some weekend and/or evening work Authorized to work in the United States

 

Physical/Environmental Requirements

Office: Working conditions are normal for an office environment. 

Compensation:

The projected wage rate for this position is $17.50 per hour.  Actual pay is based on several factors, including but not limited to the applicant’s: qualifications, skills, expertise, education/training, certifications, and other organization requirements. Starting salaries for new employees are frequently not at the top of the applicable salary range.

Equal Opportunity Employer:

The Nationals are dedicated to offering equal employment and advancement opportunities to all individuals regardless of their race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, or any other protected