Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? Consider joining Boston University Information Services & Technology (IS&T). Our mission is to provide best-in-class technology and data services to support outstanding education, groundbreaking research, effective administration, and a connected, secure community to Boston University, one of the largest private employers in Boston with almost 10,000 faculty and staff BU. Our Applications team is looking for a CRM Developer III to be responsible for design, configuration, custom development, release and support of CRM/Salesforce applications, components and integrations used to enable Boston University's academic, administrative, Student, Alumni, and ancillary processes. The CRM Developer III is an intermediate to senior professional role that may work on multiple projects as a developer and/or as the subject matter expert. This individual will participate in projects that typically require working knowledge of various Salesforce products such as Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and Analytics Cloud or the force.com platform and has a mix of non-Salesforce CRM systems. This position will also be contributing to the operational support and maintenance of various applications enabling university processes and systems. This individual may coach and mentor more junior technical staff or student employees if opportunities arise.

 

This position will:

Participate on project teams to design, configure, develop (App builder and Custom dev), test and release applications/components pursuant to business, architectural and/or service requirements. Design, configuration, development, test and release activity should be in alignment with industry and BU best practices, guidelines and standards.  Participate in operational support and maintenance of CRM ecosystem with Marketing-Communication and analytical-reporting based services. This includes consulting on or working incidents, service requests, defects, enhancements, software upgrades, release update or patches and service improvement initiatives.  Invest time learning/enhancing skills related to Salesforce, Marketing Cloud and related technologies. 

 

We're seeking applicants with diverse skills and experience to serve the BU community. In return, IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers at NERCOMP and EDUCAUSE events. Our Fun Advisory Board (FAB) arranges a number of events throughout the year; recent events included a night a Lucky Strikes Boston, karaoke night, BU hockey game, a night at Symphony Hall, pancake breakfast, and a department holiday lunch. BU offers an excellent benefits package, generous vacation policy and competitive salaries. 

 

If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.