Purpose of the Job

A CRM (Customer Relationship Management) Executive is responsible for managing and improving the relationship between a business and its customers. This role involves implementing strategies to enhance customer satisfaction, retention, and loyalty.

Customer Engagement & Retention Data Management & Analysis Campaign Management Customer Service Improvement CRM Software Management Reporting & Performance Tracking

Overall, a CRM Executive plays a vital role in creating a positive customer journey, driving customer retention, and supporting business growth through strategic engagement and effective data management.

Job Description

Key Responsibilities

Scheduling of business appointments with client base/book Achieve individual targets Maintain existing business Identify & grow client base and revenue through selling of additional supply chain products Establish customer needs, developing opportunities and grow customer base Update call and Sales Force reports Prepare and present proposals and presentations to clients Effectively and efficiently deal with client queries Identify and escalate possible threats to existing business Job Responsibilities - Experience and Education

Minimum Requirements

Minimum requirement is a Matric (Grade 12) qualification Bachelor’s Degree or similar qualification and/or experience 3 Year corporate experience in managing a portfolio of clients Need to have worked for reputable corporates Proven track record of having made target Industry experience advantageous – Understanding of full supply chain (Freight, International & Warehousing products) Experience in presentation and negotiation of business solutions at senior management level Valid Code 08 driver’s license and own reliable transport Excellent communication skills Leadership Behaviors Building Outstanding TeamsSetting a clear directionSimplificationCollaborate & break silosExecution & AccountabilityGrowth mindsetInnovationInclusionExternal focusSkills Communication SkillsCustomer Centric MindsetCustomer Centric ApproachCustomer CentricCustomer FocusCustomer Relationship ManagementInterpersonal And Relationship-Building SkillsProblem SolvingProblem Solving And Critical ThinkingRelationship BuildingOrganization & PlanningStrategic PlanningStrong Negotiation And Influencing Skills Negotiation Skills