Position Title:CRM Systems Analyst III Job Group:Professional & Scientific Required Minimum Qualifications:Bachelor’s degree and 5 years of related experience Preferred Qualifications:Previous experience in a central university admissions office in some capacity related to recruitment. Experience working with traditional undergraduate admissions policies and procedures. Professional experience with or education in project management. Experience with CRM systems, preferably Salesforce. Job Description: The Systems Analyst III is responsible for managing and supporting the CRM system used by the Admissions office. This role includes supervising a team, ensuring system performance, optimizing processes, and collaborating with campus partners and vendors. The position also involves developing system improvements, providing training, and supporting the Admissions team's recruitment efforts. Key Responsibilities: System Administration + Create and enforce CRM system procedures. + Monitor and optimize CRM systems for reliability and performance. + Collaborate with campus partners to gather system requirements. + Develop troubleshooting guidelines and support strategies. Supervision + Lead and mentor a team, providing coaching and performance reviews. + Manage schedules, approve time off, and prioritize projects. + Promote team accountability and engagement through regular meetings. CRM System Support + Lead CRM governance meetings and prioritize projects. + Act as the subject matter expert and trainer for the CRM system. + Develop solutions to system issues and improve processes. + Collaborate with vendors to resolve issues and test new features. Development & Maintenance + Manage CRM user roles, security, and data governance. + Design and implement system updates and integrations. + Create and maintain communication campaigns (emails, surveys, etc.). + Develop reports, queries, and dashboards to support recruitment. Documentation & Project Management + Estimate timelines for new developments and improvements. + Track project progress and communicate updates to stakeholders. + Provide training and documentation for team members. + Assist with project prioritization and troubleshooting when needed. What we are looking for: + Effective leadership skills with a focus on team supervision, coaching, and development. + Excellent communication and collaboration skills for working with campus partners, stakeholders, and vendors. + Skilled in troubleshooting, analyzing, and resolving system issues. + High attention to detail, strong organizational skills, and the ability to manage multiple priorities. Example of Duties • Develops system logic to achieve optimum throughput. • Prepares and conducts system and programming tests for Salesforce, Salesforce Marketing Cloud and related CRM software. • Reviews potential applications that interact with CRM. • Works on assignments that are generally of a difficult technical nature and may involve project leadership activities. • Collects and writes technical requirements for new systems. • Designs, implements, maintains and supports enterprise systems infrastructure, cloud infrastructure, software and services. • Troubleshoots complex problems involving multiple systems and working with vendor support to implement fixes. • Interfaces with network, security, identity, and support teams to develop sustainable solutions for campus use. • Provide end-user support and training and interact with stakeholders with a varying levels of technical skills. Level Guidelines • Senior-level position possessing high-level professional and/or technical skills working independently under minimal supervision to support ISU’s mission and department or work unit goals • Applies senior-level professional knowledge and expertise to work requiring greater latitude • Solves moderately complex problems and regularly exercises judgment to determine appropriate action • Regularly exercises judgment to resolve problems and determine appropriate action on a broad set of issue and problems. May provide recommendations regarding problems/issues outside the bounds of defined procedures and practices • Responds to complicated inquiries, provides training, and provides direction to lower-level staff • May provide supervision for one to two other staff (i.e., leads a small work team) • May lead projects for which well-defined practices and procedures may not exist • Provides guidance to students Appointment Type:Regular Number of Months Employed Per Year:12 Month Work Period Time Type:Full time Pay Grade:PS811 Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager. Original Posting Date: December 3, 2024 Posting Close Date:January 28, 2025 Job Requisition Number:R16000 By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities. Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work. All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check. Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu . If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 . General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.