Job Overview: The Caseworker provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The Caseworker works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements.
Major Responsibilities:Responsibilities include, but are not limited to:• Coordinate initial intake and initial assessment, 6 months assessments and 12 months assessment services in WEB-RS to ensure each client needs are addressed in a timely schedule.• Conduct intake services with clients to assess needs. Develop self-sufficiency plans and timelines in partnership with each client. Provide individualized support through direct services, referrals, and advocacy.• Refer clients to partnered with providers and community services, (this includes benefits, medical and school).• Assist clients with legal adjustment, Adoption, green card intake documentation.• Assess and monitor client progress to support their attainment of established goals, address challenges, and to ensure that available resources are utilized.• Detail each client interaction in accordance with program requirements. Input client information in database(s) in ETO and WEB- RS and assist with tracking and reporting as needed.• Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients.• Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area.• May train and lead the activities of volunteers and interns.• Other duties as assigned.
Job Requirements:Education: Bachelor’s degree in social work or related field of study preferred.
Work Experience:• Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred.• Experience working with refugee and/or immigrant populations strongly preferred.
Demonstrated Skills & Competencies:• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.• Must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.• Must adhere to policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.• Demonstrated success working and communicating effectively in a multi-cultural environment.• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.• Attention to detail and accuracy in work product.• Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired; including Dari, Farsi, and/or Pashto, Arabic, Swahili, Kinyarwanda, Spanish, Burmese and Rohingya.• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.• Valid driver’s license and access to a personal, insured vehicle.• In accordance with Florida State Law, must possess or be eligible to receive a fingerprint clearance card and pass level 11 background screening.
Working Environment:• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.• May require occasional weekend and/or evening work.• Ability to safely lift 50 lbs.
Compensation:Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.#LI-HYBRID