Introduction

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

Role and Responsibilities

As a CS Technician, you will assemble, repair and execute periodic maintenance at our customer site based on a pre-existing action plans. If needed, you will execute basic troubleshooting following a predefined  action plan (e.g. reset/power cycles) before escalating to the next level support.

Responsibilities

Works from instructions and handles exceptions within these instructions, needs to make careful choices from learned options in comparable situations.

Checks with senior technician or manager on prioritization and planning.

Works under limited supervision on progress and results of followed procedures.

Participates in existing feedback loop processes and identifies some learning opportunities.

Contributes to existing continuous improvement activities.

Education and Experience

Associates degree in relevant technical field such as mechanical, electronical or mechatronics, or applicable technical certification.

Knowledge and ability to use basic hand tools.

Previous experience in mechanical or electrical fields preferred.

Experience in the semiconductor industry, a plus.

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems. 

To thrive in this job, you’ll need the following skills: 

• Can observe and respond to people and situations and interact with others encountered in the course of work.

• Can learn and apply new information or skills.

• Must be able to read and interpret data, information, and documents.

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

• Ability to complete assignments with attention to detail and high degree of accuracy.

• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.

• Result driven-demonstrate ownership and accountability.

• Demonstrate open, clear, concise and professional communication.

• Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.

• Work according to a strict set of procedures within the provided timelines.

Other Information

Travel will be required between N Phoenix and Chandler in order to support our customers in both locations.

Role within Office

Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

Occasionally required to move around the campus.

Occasionally lift and/or move up to 35 pounds.

May require travel dependent on business needs.

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Role within the Fab

Must be willing to work in a clean room environment, wearing coveralls, hoods, booties, safety glasses and gloves for entire duration of shift.

While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.

The employee may occasionally lift and/or move up to 35 pounds.

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The environment generally is moderate in temperature with moderate to high noise level.

You must be work authorized in the United States without the need for employer sponsorship. 

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.  An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company’s reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.