Role and responsibilities
Welcome to join ASML Global Support Center.

You will need to develop the followings,

Per business request, provide professional remote escalation support to solve maintenance and upgrade issueProvide update into PCCSIM summary reports with clear hypothesis, action plan and rationaleTo enrich symptom-based diagnostics guideline per ASML standardized documentation framework, e.g. PCS, OCAP or DFLAPSharing diagnostics and containment on global business view with WW GSC internal and CS Local TeamContinuous improvement proposal for diagnostics or structural issues of NPI products identified from the escalation issuesTo establish the roadmap for building up GSC diagnostics competency to support business requirementTo involve in continuous improvement projects as project lead and/or contributor to support business target.

In addition, you will also be responsible for 

To align resource planning with CS central manager and CS local site managers/leader to support escalationsTo align with CS central mangers, CS Local site managers/leaders, and DnE to support business required project.

Education and experience
Bachelor, Master or PhD

1-3 year ASML experience or above in customer service.3-5 years in e-beam related industry.

Skills

Communication skill and problem solving using structural and data-driven approach is necessary.Python, C++, VBA will be first consideration

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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