Description Summary:The Customer Solution Center Digital Support Specialist provides technical online and mobile banking support to customers. They provide education on new and existing digital products and enhancements; encouraging customer use of the technology we offer and generating excitement around our mobile and online channels. Duties & Responsibilities: + Provide tier II support for digital products and services; in addition to answering any questions regarding deposit account products + Anticipate customer needs to support first contact resolution + Maintain up-to-date knowledge of policies, procedures and digital product/service enhancements + Manage reputational risk by complying with all policy and procedure requirements + Must consistently demonstrate Huntington Values and Category of One behaviors + Performs other duties as assigned Basic Qualifications: + High School Diploma or GED + 1 year of customer service experience Preferred Qualifications: + Demonstrate dependability with attendance history and currently not on any form of Written Warning + Possess exceptional written and verbal communication skills, including typing, grammar and spelling proficiency + Strong negotiation and problem solving skills + Ability to be upbeat in a fast-paced and evolving environment + Quick learner with above average retention skills + Adaptable to change + Experience with Microsoft Office applications, various internet browsers, Quicken, QuickBooks, Bank to Bank transfers, PC Banking and other digital products + Experience troubleshooting technical issues Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Compensation Range: $21.00 - $24.00 Hourly The compensation range represents the low and high end of the base compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.