For those who want to put their love of pets into action, there are few jobs more rewarding than that of Shift Lead. While working closely with other pet health care professionals at Banfield, you’ll have the chance to advocate for pets and educate clients on all aspects of pet health. In addition, if your goal is to advance in your career, you’ll have access to a variety of learning and development opportunities along the way. A Day in the Life of a Banfield Shift Lead: The Shift Lead provides professional, efficient and exceptional service at all times, making sure that clients and pets are comfortable in the hospital. The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.