Job ID: 566762 Location: Dublin, OH Category: Office and Administrative  Employment Type: Temp to Hire Apply Now Back to Search Thank you for applying. Someone will be contacting you shortly.   Uploading Data... Creating Application... Finishing up... Apply Now

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A customer service representative (CSR) is responsible for providing support to customers and ensuring their satisfaction. CSRs are the first point of contact for customers and are expected to be knowledgeable about the company’s products and services. They may handle a variety of tasks, including:   Responding to customer inquiries: CSRs answer questions from customers via phone, email, social media, or chat.   Resolving complaints: CSRs address customer concerns and complaints in a timely and professional manner.   Providing information: CSRs may provide information about products or services, including availability and order status.   Processing orders: CSRs may take orders or process returns.   Documenting interactions: CSRs maintain records of customer interactions and transactions in a CRM system.   Collaborating with others: CSRs may work with other team members to improve customer service.   Identifying opportunities: CSRs may look for opportunities to cross-sell or upsell products and services.   Passing on feedback: CSRs may pass customer feedback to the product or sales team.  
CSRs should have strong communication skills, empathy, and the ability to multitask. They should also be able to work well with others and foster a supportive work environment. 

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