Adecco is currently seeking a Client Support Specialist, in Rochester, NY. To be considered for the Client Support Specialist, candidates must have a minimum of 1-year previous direct experience in customer service. The Client Support Specialist will be responsible for providing exceptional customer service, guiding clients through the order process, and ensuring their satisfaction from quote to delivery. You will work closely with both internal teams and customers to address inquiries, resolve issues, and ensure smooth order fulfillment. **Responsibilities of the Client Support Specialist:** + Serve as the initial point of contact for clients, offering support via phone and managing inbound requests. + Provide tier 1 quotations and technical documentation, escalating to tier 2 support when needed. + Guide clients through the entire process—from the initial quote to successful order fulfillment, ensuring a seamless experience. + Assist with the entry of orders and ensure a smooth transition from order creation to final delivery. + Utilize Salesforce to track and manage customer orders, ensuring timely responses to inquiries and issue resolution. + Address customer concerns proactively to ensure a high level of satisfaction throughout the order lifecycle. + Troubleshoot and resolve any problems that arise, offering solutions based on established guidelines. **Requirements of the Client Support Specialist:** + At least 1 year of experience in customer service or a similar role. + Exceptional communication skills, both written and verbal, with professional phone etiquette. + A passion for customer success and a commitment to ongoing process improvement. + Strong attention to detail and an ability to quickly grasp new systems and procedures. + Team-oriented, with the ability to collaborate across departments. **Preferred Skills:** + Experience with Salesforce and Oracle systems. + Familiarity with electric power transmission and distribution (preferred but not required). + Bilingual skills are a plus. Click to apply to be considered for this **Client Support Specialist** position in Rochester, NY! **Pay Details:** $20.00 to $22.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance