Overview JOB DUTIES Under direction of Patient Access Center Manager or Team Lead, acts as a subject matter expert in administrative protocols of primary care, specialty care and ancillary services center. Acts as first line resource to customer service team members. Essential Functions • Provide excellent customer service to patients, staff, and community health care providers while handling high volume incoming phone interchange on an automatic call distribution system. • Responsible for maintaining up to date reference materials. • With guidance from immediate supervisor/manager/administrator, acts as subject matter expert in systems and administrative protocols of primary care, specialty and ancillary service lines. • With guidance from immediate supervisor/manager/administrator, assists with disseminating and assuring understanding of updated information regarding triage protocols and patient access center. • With guidance from supervisor/manager/administrator, provides guidance and mentoring to new and existing team members in the patient access center • Performs all Patient Access Center CSR duties. Temperament Adhere to company policies and procedures, demonstrate the core values and Hospitality behaviors, resolve conflict through open, honest, professional communication, demonstrate positive and enthusiastic attitude, keep supervisor and leadership apprised of issues, and seek opportunities to recognize others. Qualifications SKILLS, QUALIFICATIONS, AND REQUIRED EXPERIENCE Skills, Knowledge, Abilities • Possesses critical thinking, prioritization, and organizational skills. • Attention to detail and quality of work. • Basic computer literacy and arithmetic skills. • Ability to organize and prioritize assignments to work independently as well as a collaborative team member. • Operate multi-line automatic call distribution compatible telephone. Experience Requirements Length of Experience Type of Experience Required/Preferred Data entry required 1 year University of Florida Jacksonville call center required 2 years Clerical/customer service experience -ideally in a health care related industry preferred 1 year Third party payors and computer experience for inputting data and reviewing patient demographic material preferred Education Requirements Degree/Diploma Obtained Required/Preferred High School Diploma or GED equivalent Required UFJPI is an Equal Opportunity Employer and Drug Free Workplace