Customer Service Representative

 

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.  For more information, please visit solera.com.

 

The Role
LYNX Services division works in partnership with the world’s largest insurance companies to provide claims services using live Agents and digital assistants to help consumers with home and auto insurance policies. 

We are looking for exceptional and compassionate Service Representatives who want to make a difference, not just go to work. At LYNX, you will take ownership for each interaction while educating and counseling customers on what to expect when filing a claim. We’ve got you covered on the training - which will provide you with a solid base of insurance claims knowledge, so you’ll feel confident serving our customers while also preparing you for a career in the Insurance industry. So, if you're the kind of person who opens the door for everyone, has a willingness to learn and grow in a professional environment, you will be a welcome addition to the team!

 

 

What You’ll Do

Use a customer-focused, needs-based review process to educate customers about their claim.Provide prompt, accurate, and friendly customer service, ensuring that customers feel supported and valued.Engaging in active listening with callers, confirm or clarify information and manage the call according to training.Accurately enter customer and claim information into system database.Maintain a strong work ethic with a total commitment to success each and every day.

 

What You’ll Bring

Prior experience with telephone-based customer service is preferredPassion for delivering excellent customer serviceExcellent written and verbal communication skillsAbility to speak clearly, while being friendly and courteousStrong listening skills – attentive to the details, ask clarifying questions and help problem solveProficiency with computers and strong typing skillsAbility to ask prying questions and solve problemsExperience with CRM software is an advantageAdaptability and accountabilityRemains calm under pressure and can think and react quickly, especially in times of distress for customersEffectively communicate ideas verbally and in writingThink quickly on your feet during phone conversations with the customerManage difficult or emotional customers in a calm, polite and professional mannerRespond to constructive feedback in a positive and professional mannerQuickly learn and apply new skillsMulti-task and prioritize tasksWork in a fast-paced environmentWork effectively as part of a teamWork extended/flexible hours, including weekends, holidays, and evenings, as necessary to meet your customers’ needs;Sit for multiple hours at a time and to work multiple hours a day at a computer keyboardRemain alert and focused during the work dayRequirementsOne year customer service experience requiredHigh School diploma or equivalentPass a background screen