**A Snapshot of Your Day** Perform duties related to customer service including but not limited to direct customer inquiries, communications, problem resolution, quoting and order management. Work involves frequent exercise of independent judgment and action. Usually is assigned responsibility for a specific group of customers and/or product lines. The position also provides continuous communication of on-going shop floor risks, statuses, and path forward to meet commitments within the Gas Turbine Service Division. **How You’ll Make an Impact** + Must demonstrate product knowledge sufficient to communicate with internal and external customers. + Administers/ manages details of customer orders from receipt through invoicing. Review of transactions for completeness and accuracy. + Works closely with Product Line Managers and Engineering to determine technical scope of work for orders placed on WSC. Coordinates daily activities with operations, quality, engineering, shipping/receiving to ensure orders are progressing to meet customer commitments. + Expediting of orders or proposals for customers as necessary. Works with purchasing in scheduling requests for subcontract services at supplier facilities. + Maintain positive customer and interpersonal relationships, including telephone, correspondence and customer visits as required. Provide customer correspondence such as schedule updates, quality issues, clarification of scopes of work and any/all information impacting customer deliveries. + Create/provide reports on customer centered metrics to upper management. Perform other duties as directed. **What You Bring** + Bachelor’s Degree (BS/BA) in related discipline, or equivalent combination of education and experience preferred. + 2+ plus years of experience involving Customer interaction, coordination of work prioritization and successful demonstration of ability to work independently and with teams. + Candidates must have a very good grasp of Microsoft office programs and have basic knowledge of ERP systems. Experience in SAP a plus. + Candidates must have good verbal and written communication skills. + Excellent, demonstrated experience with computers and Microsoft Office software. Requires strong problem solving and analytical skills. Must have strong attention to detail and organizational skills.Requires strong communication skills, both verbal and written. Communication with internal customers to understand requirements and communicate process deviations. + Requires strict confidentiality in dealing with sensitive, private information, and possesses high professional ethics, dependability, good judgement, and ability to take decisive action.Ability to willingly participate in a team environment to achieve departmental and organizational goals and objectives. Ability to work with established deadlines and achieve goals/outcomes. Flexibility to work outside of standard business hours to meet business needs and travel to company events. Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers. **About the Team** **Gas Services** Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet. **Who is Siemens Energy?** At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo **Our Commitment to Diversity** Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. **Rewards** + Career growth and development opportunities; supportive work culture + Company paid Health and wellness benefits + Paid Time Off and paid holidays + 401K savings plan with company match + Family building benefits + Parental leave **https://jobs.siemens-energy.com/jobs** Equal Employment Opportunity Statement Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.