Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Transportation network. Will be making outbound calls seeking to understand the potential or current issue discovered in the system as it pertains to a transportation issue. Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks. Responsibilities + Deliver outstanding carrier and driver experience/solutions. + Research and problem-solve issues related to the transportation network. + Make outbound calls to understand and resolve transportation issues. + Support workload surges and weather-related operations, including significant overtime during high-volume peaks. + Use internal systems to gather data from multiple sources for reporting. + Work with cross-functional teams. + Support field teams in driver assignment, load acceptance, and driver/equipment availability. Essential Skills + Customer service + Call center background + Problem solving + Tech Savvy + Transportation + Intermodal + Logistics + Supply Chain + Driver + Entry-level knowledge of MS Excel + Ability to work all shifts including nights and weekends Additional Skills & Qualifications + Experience taking 60-80 calls per day + Ability to work in unscripted environments and solve problems quickly + Critical thinking and de-escalation skills + Ability to navigate multiple systems and tools + Adaptability to changing rules and processes + Performance-driven role experience + Self-sufficiency Work Environment 5 days fully onsite, and the working hours could range from 9:30am - 6:00pm MST. Must be available to work at least 1 weekend day, possibly 2. #azjobs25 Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Tempe,AZ. Application Deadline This position is anticipated to close on Mar 15, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.