GENERAL JOB DESCRIPTION

We are seeking an experienced Client Service Professional to join our leadership team as a Client Service Supervisor. Under direction from the Hospital Manager, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations.

Applicant must reliable and a self-starter. They must be motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, friendly demeanor toward both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.

MAJOR DUTIES AND RESPONSIBILITES

Responsible for day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.

Direct on-the-job training to develop employee skill sets, advice employees of performance requirements with the standards of client service for the organization.

Assist Hospital Manager with day-to-day operations

Resolve informal client complaints, maintain and report on these issues to Hospital Manager.

Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures, and protocols.

Responsible for front office supply orders and maintaining printer equipment supplies.

Responsible for ensuring front office staff is completing assigned duties and staffed appropriately.

Responsible for scheduling CSR's shifts

Oversee CSR side projects are being completed alongside Hospital Manager.

Maintaining CSR Handbook and daily checklists

QUALIFICATIONS FOR THE JOB

Oversee CSR side projects are being completed alongside Hospital Manager.

Maintaining CSR Handbook and daily checklists

Excellent knowledge of client service and communication center operations

Strong organizational skills

Strong client relations and interpersonal skills

Intermediate to expert computer skills

Excellent oral and written communication skills

Strong supervisory skills

Self-starter and team player

Strong client service background

Ability to lift up to 40 pounds

2 years of veterinary experience preferred

This schedule for this position will be based on the needs of the Hospital. Supervisor will have a flexible schedule to ensure coverage of front office shifts.

Supervisory experience preferred

KEY COMPETENCIES

Strong familiarity with Woofware

Ability to maintain employee confidentiality and professionalism

PHYSICAL REQUIREMENTS

Ability to lift up to 40 pounds

Ability to sit and do computer work up to 8 hours

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.