Oracle is the only provider of fully integrated technology solutions that span both infrastructure and applications. However, our customers need more than just the best technology solutions, they look to Oracle as their strategic partner to enable their sustained business success.  Oracle Customer Success Services (CSS) is solely focussed on ensuring Oracle’s customers ongoing success with our technology. CSS is deeply integrated with Oracle’s product development teams to help our customers maximize the ongoing value of their investments in Oracle products.  

We are looking for a new Director to lead our Saudi Arabia delivery team, which consist of multiple Technical Account Managers (TAM). We are seeing strong growth in the CSS business in Saudi Arabia, and some of the largest and most complex customer engagements are managed by the Saudi Arabian delivery team, so this is a key leadership role, which will also focus on alignment with pre-sales, sales and our engineering SMEs.
 

What you will do

Act as a Leader while having a fist level management roles supporting Individual Contributors (IC) driving performance and collaborations, supporting individuals and managers career development by helping and encouraging them to achieve results with a high level of satisfactions and enthusiasmAct as a Business owner and feel accountable to support and drive from an expertise perspective delivery in KSA CSS Responsible for providing coaching, mentoring and helping team attain a high degree of customer satisfactionLead the team on driving recruitment, retention, development, coaching, motivation, succession planning and generally management of multiple technical delivery resources to attain/exceed defined customer objectivesTake ownership as the escalation point for heightened issues with our customersWork closely with the Local CSS Business & Technology Leaders in developing the practice ensuring consistency of quality and value of services Build rapidly and maintain a network of people in and outside of the organization keeping strong professional relationship to support you in achieving the team and CSS objectives Ensure Strong Customer Relationship up to C-Level. Oversee the delivery of customer deliverables and supporting TAMs to ensure delivery quality. Be a driver for Innovation and thinking out of the box, identify opportunity of improvement in processes, services and implement changes as agreed by CSS leadership.Understands Oracle and CSS product/solutions portfolio and knows how to win relative to competition.   Active participation with the relevant regional and global collaboration programs to oversee the sharing of best practices

What we need

This is a country leadership role The successful candidate will possess experience on managing teams specialized on professional/premium IT services, and managing peopleThis role requires the individual to possess all of the pre-requisite experience and expertise that’s expected of a professional that has operated in a pre-sales and delivery context for over many years in large, complex organisations. In addition, has a proven capability to effectively recruit, retain, develop, motivate and manage a team of dynamic and highly experienced individual and managersProven experience of working within a professional service delivery organisation, targeting cloud and on premise technologies.Experience of managing a significant P&L with an emphasis on accuracy and accountabilityStrong Soft skills as a leader Excellent influencing skills at a senior level. Sufficient seniority and gravitas to command authority.Proven leadership skills and attitudeExperience of working with technical teams in large organizationsExperience of major long term projects in order to understand goals and challenges.Proven leadership of large and complex service solution in a large enterprise or service provider.Applicants are required to read, write, and speak fluently English and in Arabic. Have excellent analytical, problem solving, strong written and verbal communication skills, including the ability to communicate with technical and non-technical staff at all levels of the customer organization.You act as a positive influencer on those around you and motivate others toward success.Oracle Products Knowledge and specifically Oracle Tech portfolio is a plus.

Career Level - M5