Our client, a leader in educational support services, is seeking a Help Desk III to join their team. As a Help Desk III, you will be part of the Customer Services department supporting Wisconsin's schools and districts. The ideal candidate will have strong interpersonal communication skills, experience in customer service, and a knack for data analysis which will align successfully in the organization. **Job Title:** Help Desk III **Location:** Madison, WI (Remote) **Pay Range:** $24 - $26/hour **What's the Job?** + Provide direct customer support for schools and districts by responding to CRM cases, emails, and phone requests. + Document, track, and monitor support requests to ensure timely resolution. + Conduct training sessions and create instructional materials for data applications. + Assist in identifying improvements in state reporting processes through business analysis. + Collaborate with internal and external stakeholders to enhance customer understanding of data applications. **What's Needed?** + Strong interpersonal communication skills (2+ years). + Experience in customer service/customer support (1+ year). + Proficiency in data quality, reporting, or analysis (1+ year). + Excellent written communication skills, including formal business correspondence (2+ years). + Knowledge of student information system (SIS) software and DPI applications is a plus. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.