**The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.** Need Help? (https://www.brainshark.com/bbandt/careers-site-faq) _If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (careers@truist.com?subject=Accommodation%20request)_ _(accommodation requests only; other inquiries won't receive a response)._ **Regular or Temporary:** Regular **Language Fluency:** English (Required) **Work Shift:** 1st shift (United States of America) **Please review the following job description:** The CT&O Business Manager will play a pivotal role in ensuring the effective and efficient management of CT&O operations This position will be responsible for aligning business objectives with the CT&O strategy, overseeing portfolio and demand management, regulatory response, ensuring compliance to policies and standards, and managing key operational functions including financials, vendor relationships, talent, and risk. The ideal candidate will posses a strong understanding of IT and business operations, with a proven ability to drive strategic objectives, manage risk and optimize processes. **ESSENTIAL DUTIES AND RESPONSIBILITIES** Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. **CT&O Strategy** + Collaborate with leadership to define and execute the CT&O strategy. + Ensure alignment of IT initiatives with overall business goals. + Monitor and report on strategic objectives, identifying areas for improvement. **CT&O Portfolio Management** + Oversee the portfolio of CT&O projects, ensuring alignment with strategic priorities. + Monitor project performance, milestones, and resource allocation. + Implement governance frameworks to ensure transparency and accountability. **CT&O Demand Management** + Develop and manage demand management processes to prioritize IT initiatives. + Collaborate with stakeholders to assess business needs and align them with CT&O capabilities. **Program and Technical Project Management (CT&O)** + Manage the portfolio of IT programs under Corporate Technology & Operations (CT&O) to deliver against strategic objectives. + Oversee large-scale technical projects and ensure alignment with enterprise priorities. + Implement effective governance and reporting frameworks to track progress, risks, and performance metrics. **Policy & Standards** + Establish and maintain IT policies, standards, and best practices. + Ensure compliance with regulatory requirements and organizational guidelines. + Regularly review and update policies to reflect evolving business and industry needs. **Process & Controls** + Design, implement, and manage IT processes and controls for operational efficiency. + Drive continuous improvement initiatives across CT&O functions. **Risk & Audit Management** + Identify, assess, and manage IT-related risks in alignment with organizational risk frameworks. + Coordinate responses to internal and external audits, ensuring compliance and readiness. **Talent & Workforce Management** + Partner with HR to manage workforce planning, talent development, and succession planning. + Foster a high-performing team culture through engagement and development initiatives. **Financial Management** + Develop and manage CT&O budgets, ensuring fiscal responsibility and cost optimization. + Analyze financial performance and recommend adjustments as needed. **Vendor & Contract Management** + Oversee vendor relationships, ensuring alignment with business objectives. + Manage contract negotiations, renewals, and performance evaluations. + Ensure compliance with Master Service Agreements (MSAs) and other contractual obligations. **Telecom Financials** + Manage telecom financial operations, including budgeting, cost analysis, and reporting. + Optimize telecom expenses through effective vendor management and cost controls. **QUALIFICATIONS** **Required Qualifications:** The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Advanced degree in a relevant field, or an equivalent combination of education and work experience. 2. Fifteen years progressive related experience in managing enterprise technology organizations combined with overall twelve years progressive related experience in enterprise technology. 3. Demonstrated experience in technology operations management, financial management, risk management, people management, issue resolution, influencing team members and other stakeholders, conducting difficult negotiations and managing to stringent timelines for project deliverables. 4. Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies. 5. Demonstrated leadership in the implementation of complex programs and projects. 6. Experience in leading regional or global banking teams **OTHER JOB REQUIREMENTS / WORKING CONDITIONS** **Sitting** Constantly (More than 50% of the time) **Standing** Occasionally (Less than 25% of the time) **Walking** Occasionally (Less than 25% of the time) **Visual / Audio / Speaking** Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. **Manual Dexterity / Keyboarding** Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. **Availability** Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. **Travel** Up to 25% **General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/) . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. **_Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace._** EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf) Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)