Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION
Provides interpreter services to individuals with either limited English proficiency or who are non-English speakers. Services will be provided using electronic and/or face-to-face mediums. Assists staff in listening to, understanding and translating spoken or written statements from one language to another. Provides improved understanding of cross-cultural communication.

ESSENTIAL DUTIES & RESPONSIBILITIES

Facilitate effective communication between two parties that do not speak a similar language by converting one spoken or written language to another.Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Must be able to relay the style and tone of the original language.Maintain confidentiality and ensure compliance with established Centerstone policies and procedures.May act as the expert in understanding the nuances of the target culture and will help to ensure that communication between different cultures is respectful and effective.

KNOWLEDGE, SKILLS & ABILITIES

Complete fluency in the working languages.Ability to instantly comprehend and convert one language into another, in a clear and quick manner.Need a good understanding of spoken language.Ability to take notes and recall information needing to be relayed.Excellent concentration and the ability to think quickly are essential.Ensure all clients are met with a tone of respect, compassion, and resolution. Communicates effectively verbally and in ­written documentation (electronic communication, EMR documentation, CRM documentation) with administration, clinical staff, and business staff.Meet KPIs including ASA, AR, customer satisfaction, documentation audits and silent monitoring audits.Follow HIPAA related rules and regulations and safeguard any and all PHI.Effectively communicates virtually. The trust and respect of the communityKnowledge of values, beliefs, and health practices of cultural groupsAn understanding of traditional and indigenous wellness and healing networks within divers communitiesExperience navigating mental health care delivery and supportive systems within communities.Must also possess knowledge of various computer systems, be team oriented, and able to work with individuals from diverse backgrounds and crisis situations.

QUALIFICATIONS

         

Education Level              

Bachelor's degree in social work, Social Sciences, Interpretation, anthropology, or related field preferred.

Years of Experience       

Two years’ direct interpretation experience, preferably in a mental health setting., is required. Experience in customer service preferred.

Certification/Licensure 

Must possess applicable driver's license in good standing, with his/her own vehicle.

PHYSICAL REQUIREMENTS

Standing – 10%

Sitting – 90%

Squatting – Occasional

Kneeling – Occasional

Bending – Occasional

Driving – Occasional

Lifting – Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Full time

Pay Range:

$15.75--$22.00

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

Medical, dental, and vision health coverageFlexible Spending and Health Savings Accounts403b retirement plan with company matchPaid time off and ten paid holidaysAD&D Insurance, Life Insurance, and Long Term Disability (company paid)Diversity, Equity, and Inclusion employee resource groupsContinuing education opportunitiesEmployee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.

Our approach to diversity is simple—it’s about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.