AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Who are we?
Amazon was recently rated the #1 most reputable company in the US, #1 for innovation, and is frequently ranked at the top in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies experiencing the full breadth of AWS services. You will be surrounded by people that are extremely smart, passionate about cloud computing, and believe that world class support is critical to customer success.
Job Description
Amazon Web Services has an opening for a Curriculum Developer who thrives in a dynamic, fast-paced environment and has a training and development background. As a curriculum developer, you will manage the instructional design process end to end - from stakeholder management, needs analysis to design, develop and launch high quality training content for new hire and continuing education learning programs for AWS Support’s global sites.
Using custom tools and generative AI, you get to create exciting and innovative content in several modalities such as virtual instructor led, eLearning, assessment programs, etc., to upskill and ready the AWS Support workforce to ultimately elevate the experience of our AWS customers. You will play a significant role in the development of a successful and effective global support team.


Key job responsibilities
Some of the key job functions include:
Design and develop creative, learner-centered, performance-based training materials in multiple modalities including eLearning, blended learning content, videos, tutorials, etc.
Lead the development and implementation of new learning models and content design templates.
Develop rapid and agile techniques and processes to create content for a frequently changing environment.
Lead needs analyses and learning strategy development activities to improve individual and organizational performance through learning.
Develop curriculum using multiple synchronous and asynchronous training modalities, including instructor-led, microlearning, blended learning, and virtual training materials.
Effectively manage multiple projects and initiatives from analysis to evaluation.
Continuously self-educate on the latest trends and practices in learning.
The ideal candidate will be passionate about the growth and success of AWS Support employees and our customers. Candidates will have experience in designing, developing, and implementing a wide range of large-scale training solutions.


About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.