Coordinate a team of customer service representatives to ensure all customer needs and expectations are met. You will oversee the response to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.

Key ResponsibilitiesManage ReturnsCustomer Billing CoordinationReview Forecast ReportsOrder ProcessingTeam ManagementWE VALUESignificant experience applying best practices in Customer & Product SupportExcellent organization skillsAn ability to train othersAn ability to direct and motivate a teamExperience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems Additional InformationJOB ID: HRD254040Category: Customer ExperienceLocation: No.50,West Zhonghuan Road, Tianin Airport Economic Area,Tianjin,TIANJIN,300308,ChinaExempt