Join a team recognized for leadership, innovation and diversity

Honeywell Aerospace is a leading\nglobal provider of integrated avionics, propulsion engines, aircraft and engine\nsystems and full-service solutions for our customers. The Global Customer Care\norganization within Honeywell Aerospace is responsible for excellence in\ncustomer service and in executing customer requirements.

The Customer Support Representative is a pivotal role within the BGA Contracts\n& Services team. The selected candidate will be the focal for MSP\n(Maintenance Service Plan) contract entry and integrity in our business\nsystems.

Key responsibilities

Enter contracts for MSP, supporting new aircraft enrollments, contract transfers, and renewals.Provide support for the Sales, Contracts, and Customer Accounts teams.Execute all tasks with a high degree of accuracy.Develop proficiency in SAP and related systems including the MyAerospace portal.Support a global customer base while prioritizing critical issues to ensure customer requirements are met on time.Manage work flow with minimum supervision while displaying patience, sound judgment, and professionalism under pressure.Responsible for maintaining metrics relating to workload and revenue generating activities.Display strong written and verbal communication and presentation skills.

Other responsibilities Support AAM Aftermarket contracts for HAPP and MPP programs.Collaborate effectively with\ninternal Honeywell resources to provide solutions.Responding to customized contract\nrequests expedited and / or preferential.Actively participate in team\nmeetings, process improvement teams, and other activities as assigned.

Key success measurements

customer satisfaction; order\naccuracy; effective problem resolution and effectiveness of communication with\ninternal and external customers.

YOU MUST HAVE

Bachelor’s Degree in business, customer service, operations,\nor related fieldExperience in the Aerospace industry is strongly preferredDemonstrate flexibility and resilience, including the ability to influence\nothers in a time sensitive and demanding environmentAbility to make sound business decisions and take quick actions to executeExceptional verbal and written communication skillsDemonstrate strong analytical and problem solving skillsAbility to work collaboratively with multiple Honeywell entities by developing\nand maintaining effective relationshipsExcellent time management and organization skillsWorking knowledge of export requirements and/or government regulations is a\nplusAbility to effectively handle a wide range of customers’ needs and requirements\nwith care and professionalism at all timesKnowledge of basic Financial principles, SalesForce.com, & SAP background\nis a plusDemonstrated ability to work in a changing environment is strongly preferredGreat grasp and passion for customer service
Additional InformationJOB ID: HRD250797Category: Customer ExperienceLocation: Circuito Aerospacial No. 2,Mexicali,BAJA CALIFORNIA,21395,MexicoNonexemptCustomer Experience (GLOBAL)