This position is responsible for providing phone support and trouble-shooting efforts for assigned product lines that the GCD service team supports. Demonstrates a full working knowledge of the product lines they support including theory of operation as well as the mechanics and/or software related support.
This position will require travel approximately 15%.
Company OverviewFUJIFILM North America Corporation, a marketing subsidiary of FUJIFILM Holdings America Corporation, consists of six operating divisions. The Imaging Division provides consumer and commercial photographic products and services, including silver halide consumables; inkjet consumables; digital printing equipment, along with service and support; personalized photo products fulfillment; film; one-time-use cameras; and the popular INSTAX® line of instant cameras, smartphone printers, instant film, and accessories. The Electronic Imaging Division markets its GFX System and X Series lines of mirrorless digital cameras, lenses, and accessories to provide a variety of content creation solutions for both still and moving imagery. The Optical Devices Division provides optical lenses for the broadcast, cinematography, closed circuit television, videography, and industrial markets, and also markets binoculars and other optical imaging solutions. The Graphic Communication Division utilizes its extensive industry knowledge to develop fully supported traditional and digital print solutions for industries including commercial print, wide format, and packaging with its comprehensive line of digital inkjet presses, production toner printers, and software. The Industrial Products Division delivers new products derived from Fujifilm technologies including data storage tape products, including OEM and FUJIFILM Ultrium LTO cartridges, desalination solutions, microfilters and gas separation membranes. The Non-Destructive Testing Division delivers radiography solutions to ensure high accuracy inspection of transportation infrastructure, and assets within aerospace, and oil and gas industries.
For more information, please visit https://www.fujifilm.com/us/en/about/region, go to www.twitter.com/fujifilmus to follow Fujifilm on Twitter, or go to www.facebook.com/FujifilmNorthAmerica to Like Fujifilm on Facebook.
FUJIFILM Corporation is a subsidiary of FUJIFILM Holdings Corporation. FUJIFILM Holdings Corporation, headquartered in Tokyo, leverages its depth of knowledge and proprietary core technologies to deliver innovative products and services across the globe through the four key business segments of healthcare, electronics, business innovation, and imaging with over 70,000 employees. Guided and united by our Group Purpose of “giving our world more smiles,” we address social challenges and create a positive impact on society through our products, services, and business operations. Under its medium-term management plan, VISION2030, which ends in FY2030, we aspire to continue our evolution into a company that creates value and smiles for various stakeholders as a collection of global leading businesses and achieve a global revenue of 4 trillion yen (29 billion USD at an exchange rate of 140 JPY/USD). For more information, please visit: www.fujifilmholdings.com.
For further details about our commitment to sustainability and Fujifilm’s Sustainable Value Plan 2030, click here.
Responsibilities
Provide timely technical support and problem resolution to all customersMonitor critical accounts and actively participate in support activities to minimize downtime for customers. Analyze and evaluate equipment performanceProvides on-site service and installation support as needed for training and development purposes. Provides on-site customer support during periods of high activity.Provide technical support to other technicians as needed via phone, teams or other remote software tools.Provide sales assistance for demos and/or customer visits as neededWork closely with and develop strong business relationships with our client personnelComplete all required reporting procedures related to phone support and/or software supportCompletes all required administrative tasks in an accurate and timely mannerAccounts for all time and activity by recording information through the proper tracking system.Attend training classes and develop necessary knowledge and skills to service GCD supported equipmentCommunicate technical and escalated issues to the Regional Service Manager and Technical Service ManagerPerform related duties as assigned by managerRequired Skills/Education
High School diploma or GED equivalent5 or more years of field service experience with industry related product linesWorking knowledge of electronics or 2+ years field territory assigned experienceComputer skills with emphasis on operating systems and hardware.Outstanding customer servicePossess necessary skills/attributes to include excellent communication skills (both verbal and written) Working knowledge of Microsoft applications andRequires a valid state driver's license (Real ID compliant), and passportMust be able to travel approximately 15%
Desired Skills
Outstanding communication, interpersonal and leadership skillsExcellent organizational and time management skills.Ability to work with cross functional teamsStrong analytical and research capabilities to evaluate opportunities and challenges and uncover new consumer insightsUnderstand and embrace importance of communication and its role relative to the customer
Salary and Benefits
$28.00/hour - $32.00/hour depending on experienceMedical, Dental, VisionLife Insurance401kPaid Time Off*#LI-REMOTE
EEO InformationFujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.
ADA InformationIf you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hlushrteam@fujifilm.com).
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