**Team/Role Overview** Team in Hungary supports not only Hungary but also cluster and global level requests, where each member of team has direct influence on client experience as well as Citi’s branding. In a day-to-day business, team solves complex queries/requests of clients, which are great assets for self-development of each member of the team. **What you will do** + Manage a portfolio of high-profile clients + Ensure transactions are investigated and resolved timely and professionally and in line with departmental standards + Escalate customer feedback, process delays and errors + Conduct necessary analyses to resolve problems, liaising with internal teams on escalation + Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment **What we will need from you** + 2-5 years of Cash and/or customer experience + Relevant experience in cash processing is preferred + SWIFT knowledge is an advantage + Proven self-reliance and accountability and ability to manage risk + Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders + Proven investigative and analytical skills **What we can offer you** _This is a role that'll offer you the opportunity to build an in-depth knowledge of financial services operations. Every day there will be new business challenges that will help you develop new skills that can drive your career._ By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well: + Cafeteria Program + Home Office Allowance (for colleagues working in hybrid work models) + Paid Parental Leave Program (maternity and paternity leave) + Private Medical Care Program and onsite medical rooms at our offices + Pension Plan Contribution to voluntary pension fund + Group Life Insurance + Employee Assistance Program + Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed + Flexible work arrangements to support you in managing work - life balance + Career progression opportunities across geographies and business lines + Socially active employee communities with diverse networking opportunities Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. **Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.** \#LI-EŁ1 ------------------------------------------------------ **Job Family Group:** Customer Service ------------------------------------------------------ **Job Family:** Institutional Customer Service ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** . View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) . View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) . View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.