Description Are you ready to join a dynamic and fast-paced environment as a Customer Access Assistant? As a Customer Access Assistant, you’ll play a vital role in ensuring patients and healthcare providers receive exceptional support by managing a high volume of calls, inquiries, and referrals. This position is essential to providing outstanding customer service and navigating complex healthcare systems with precision and care. Responsibilities: + Respond to a high volume of inbound and outbound telephone calls and referrals. + Assist patients with registering, scheduling, and canceling appointments. + Accurately document and route calls to the appropriate department. + Identify urgent customer needs or operational issues and escalate them appropriately. + Efficiently navigate electronic medical records to ensure patient information is current and entered accurately. + Meet all regulatory and compliance standards while delivering exceptional customer service. + Follow documented protocols and guidelines to ensure accuracy and consistency. + Consistently meet or exceed departmental quality assurance standards. + Utilize reference documents and online tools to clearly articulate accurate information about healthcare services. + Operate telephone system functionalities effectively as required. + Perform additional departmental duties as assigned. Requirements Requirements: Education Qualifications + High School Diploma or GED required. Experience Qualifications + Minimum of six months of customer service experience. Required Knowledge, Skills, and Abilities + Type a minimum of 40 words per minute. + Demonstrated excellence in customer service skills. + Strong knowledge of proper English grammar in both speaking and writing. + Ability to effectively listen and resolve patient or customer inquiries. + Maintain professionalism, respect, and composure in high-pressure situations. + Proficiency in navigating complex software tools and accurately inputting data. + Ability to document caller notes effectively in medical records. + Adapt communication style to meet the needs and understanding levels of diverse individuals. + Apply business logic to resolve patient/customer issues while juggling multiple priorities. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .