Description We are seeking a Customer Access Assistant for a 6-month contract position in Newark, CA. The Customer Access Assistant will be responsible for handling a high volume of inbound and outbound calls, assisting patients with scheduling needs, and ensuring accurate documentation of customer interactions. This role requires strong customer service skills, attention to detail, and the ability to navigate electronic medical records efficiently. This role is located near Thornton Ave. and Gateway Rd. in Newark, CA. Responsibilities: + Respond to a high volume of inbound and outbound telephone calls and referrals. + Assist patients with registering, scheduling, and canceling appointments. + Accurately document and route calls to the appropriate department. + Identify urgent customer needs or operational issues and escalate them appropriately. + Efficiently navigate electronic medical records to ensure patient information is current and entered accurately. + Meet all regulatory and compliance standards while delivering exceptional customer service. + Follow documented protocols and guidelines to ensure accuracy and consistency. + Consistently meet or exceed departmental quality assurance standards. + Utilize reference documents and online tools to provide accurate information about healthcare services. + Operate telephone system functionalities effectively as required. + Perform additional departmental duties as assigned. Requirements Job Requirements: + High School Diploma or GED. + Minimum of six months of customer service experience. + Ability to type a minimum of 40 words per minute. + Demonstrated excellence in customer service skills. + Strong knowledge of proper English grammar in both speaking and writing. + Ability to effectively listen and resolve patient or customer inquiries. + Maintain professionalism, respect, and composure in high-pressure situations. + Proficiency in navigating complex software tools and accurately inputting data. + Ability to document caller notes effectively in medical records. + Adapt communication style to meet the needs and understanding levels of diverse individuals. + Apply business logic to resolve patient/customer issues while managing multiple priorities. If you are a detail-oriented professional with strong communication skills and a passion for customer service, we encourage you to apply! TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .