Description We are searching for a Customer Access Associate in Newark, CA for our client, where you will handle a high volume of inbound and outbound calls, faxes, and other communications related to healthcare services. Their team is dedicated to delivering an exceptional patient and customer experience by efficiently coordinating services, accurately answering inquiries, and ensuring seamless access to healthcare. This is a great, long-term contract opportunity with the possibility of turning into a permanent position. Key Responsibilities: + Respond to high-volume inbound calls and referrals from patients, providers, and clinic staff. + Assist patients with registering, scheduling, and canceling appointments. + Accurately document and route calls to the appropriate department. + Identify urgent customer needs or operational issues and escalate them as necessary. + Navigate electronic medical records (EMR) and ensure patient information is correctly updated. + Adhere to regulatory and compliance standards. + Provide high-level customer service, following documented protocols and guidelines. + Maintain and exceed quality assurance standards. + Use reference materials and online tools to accurately communicate service information. + Operate the telephone system effectively. + Perform additional departmental duties as assigned. Requirements Qualifications: + High School Diploma or GED required. + At least six months of customer service experience in a high-volume environment Skills & Abilities: + Ability to type at least 40 words per minute. + Strong verbal and written communication skills. + Ability to navigate and update patient records accurately. + Excellent problem-solving and multitasking abilities. + Knowledge of healthcare terminology and scheduling systems is a plus. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .