Your Mission

Daily contact with customer in regards to orders status, delivery dates, and order changes.

Monitor responses to customers for non-conforming products and other related issues. 

Manage customer inventory programs where applicable.

Manage customer’s product transition plans.

Oversee the invoice approval process.

Manage all customer shipments

Coordinate with scheduling and planning to meet customer’s requests. 

Use judgment as to what information will be given to customers and how it will be presented, based on company procedures and general customer service theory. 

Complete all required weekly and monthly metrics.

Maintain monthly sales estimations.

Will attend departmental and customer meetings with some travel required

Complete annual initiatives as outlined during performance evaluations.

Coordination of new products

SAP order data maintenance

Collection and distribution of all shipping documents when requested by customers.

Involvement in both internal and external audits, including peer-to-peer

Your Profile Experience as a customer service representative, account manager, or sales representative is preferred. High-level of business decision-making abilities. Proficient experience with Microsoft Office, Excel, and Word is required. SAP experience preferred. Our Offer

This position offers a comprehensive compensation package that includes a competitive base salary

Company health and benefits package 

401K retirement savings plan with company match

Company paid holidays and vacation  

Working alongside a fantastic team, you will be afforded personal development opportunities and the chance to unfold (y)our true potential within Mondi

To be part of a successful multicultural company

An empowering environment

Get in touch:

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people are what drives our passion for performance, and are the key ingredient of Mondi’s success. Be part of our future. Should you need further information, please contact Ashton M Copeland.

Only resumes uploaded onto our online career platform (e.g. www.careers.mondigroup.com) will be taken into consideration. With your application, you will be redirected to our recruiting platform. After creating an account, you will receive an activation link. If you do not find the email in your inbox, please check your spam folder or add the address no-reply@mondigroup.com to your “safe list” or address book.

Benefits: Company retirement; Health benefits