Customer Account Executive

Job Description

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. 

About Us

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

Led by Purpose. Driven by You.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

Early Career Opportunities

At Kimberly-Clark we are always looking to develop high performing people in our commercial team. You may already have some experience in a commercial role, or have a qualification in a business-related discipline, or are looking to re-direct your career into a customer facing position.

If you are looking to learn new skills, and grow to become a future commercial leader, we have career making opportunities that will immerse you directly into a real world customer role while supporting your development through tailored training in functional and personal skills.

Excited yet?

You should be! This is a truly exciting opportunity for people who are passionate about growing their career within the commercial function.

What are we looking for?

You will have full P&L accountability for achieving sales objectives with your online grocery retail customer. With the support and guidance of a senior Customer Business Manager, your role will be to maximise Volume, Net Sales and Gross profit; manage trade investment, and strive to achieve market share goals. You will be responsible for building consumer-led joint business plans that facilitate sustainable growth for both the retailer and Kimberly-Clark, in line with our corporate objectives. What will be key is being able to monitor, analyse, and evaluate our joint performance together against a mutually agreeable set of objectives. You will also find yourself extensively supporting the team with growing our day to day business with the customer, be it through aligning and inputting forecasts, setting up new products in the customers system, assisting with invoice queries, analysing sales trends and creating future projections, or leading one of many mini projects that crop up throughout the year.

Key Accountabilities:

Establish and maintain solid business relationships within the customer organisation, mobilising and optimising all resources available

Ensure that all internal (K-C) and external (retailer) customer requirements are actioned and communicated in a timely manner

Implement category strategies and continuously liaise across internal Category Business Teams to meet trading and performance objectives

Negotiate and agree trading agreements with internal and external customers which are designed to achieve financial targets

Build and present business plans (incorporating NPD) to the customer to drive growth

Support the wider team with data analysis and forecasting insight to robust the plans for the future.

Experience and Knowledge:

Degree-level educated or equivalent preferred, but not essential

Front line customer management experience preferred, but not essential

Experience of successfully forging and maintaining business relationships

Proven track record of interpreting data and delivering business results

Broader experience in a commercial role will be advantageous

Strong customer focus, with ability to develop consumer-led joint strategies

Strong commercial acumen - highly numerate, with strong analytical skills and ability to manipulate data in excel

Solid communication and a confident presenter

Outstanding interpersonal / collaborative skills

Ability to influence a wide range of internal and external stakeholders.

Exceptional time management skills, with the ability to prioritize tasks effectively and be aware of deadlines to be met.

Total Benefits

We offer competitive pay and benefits to employees and reward excellence and performance.  Our belief in promoting a healthy work-life balance drives us to support our employees’ total well-being, offering comprehensive benefits not limited to gym memberships, private medical insurance, dental cover, employee assistance programme, cycle to work scheme, critical illness cover, travel insurance and a market leading defined contribution pension scheme.

Certain benefits, such as flexible work schedules and parental leave, can be tailored to meet specific individual needs, giving our employees the flexibility to manage their commitments inside and outside of work. We are proud to be rated as a top 100 workplace for working mothers for two years in a row.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will then review your application and follow up with you if you seem like a great fit for this role

And finally, the small print…. 
The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Kimberly-Clark is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

KC is a sponsor of the Recruitment and Employment Confederation Good Recruitment Campaign

#LI-Hybrid

Primary LocationWalton Oaks

Additional Locations

Worker TypeEmployee

Worker Sub-TypeRegular

Time TypeFull time