Customer Account Manager – Prestige Retail

Your Manager: Customer Business Controller

Team: On Trade, Commercial

Location: Homebased, We operate a hybrid working approach, which allows you to manage your time between home and office.

 

Be part of something big

We are Pernod Ricard, a leading company in the global wines and spirits industry with over 19,000 employees globally. We own 16 of the world’s top 100 Spirits Brands and hold one of the most prestigious and comprehensive brand portfolios in the industry with 240 premium brands available in over 160 countries, including: Absolut vodka, Ballantine’s, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater, Malfy and Monkey 47 gins, Malibu liqueur, Mumm and Perrier-Jouët champagnes as well Jacob’s Creek, Brancott Estate and Campo Viejo wines.

 

Here in the UK

In the UK, Pernod Ricard is made up of 3 businesses:

Pernod Ricard UK, which markets, sells and distributes our products in the UK and also drives the global development of our iconic Gin brands through The Gin HubChivas Brothers, the largest brand company in the Group, responsible for the production and management of our award-winning Scotch whisky portfolioPernod Ricard Global Travel Retail, the global and EMEA home of the group’s duty free, air travel and cruises business.The Absolut Group, the brand owner of our global white spirits portfolio, whose Gin brand unit and Business Acceleration team sit in London.

 

Your new team

This position sits in our Pernod Ricard UK (PRUK) business. Our diverse population of 300+ passionate employees have been creating conviviality since 2001, bringing our premium brands and unforgettable experiences to the UK. As the world’s 2nd largest spirits market, the UK is a key location for our company. Since 2017 PRUK has also hosted The Gin Hub, the team responsible for managing the Group’s unrivalled portfolio of ‘Premium+’ International Gins globally.

 

At PRUK, we have a culture that blends performance and conviviality: we are recognised as an open and diverse business with a firm commitment to our employees’ wellness, inclusion and safety and to making a positive impact on our industry and environment.

 

The UK market is a well-developed, competitive environment with a number of large competitors selling to very well developed trade segments. The On Trade consists of over 120,000 licensed premises supplied by a number of large national and many small regional wholesalers. Although the On Trade Channel in totality has been under pressure in recent years, the markets that Pernod Ricard operate in remain comparatively buoyant. Thus the channel is an important contributor to the profit of Pernod Ricard in the UK as well as playing a vital role in building the equity of our brands with consumers.

 

Your unique contribution

You will have 4 main areas of responsibility:

 

Strategy:  Contribute to the overall strategy, direction and management of the business unit. Develop customer account plans and budget, to facilitate delivery of business unit profit. Represent the customer(s) in all business planning, providing market, customer and competitor insights.

 

Performance Management: Deliver account performance targets to hit business unit profit targets. Manage accurate and timely performance reporting into the business. Drive accurate financial management of the account(s) – LE’s, forecasting, invoicing, accruals.

 

People Development and Team Management: Create a high performing supportive team environment consistent with PRUK values. Manage and coach your direct report to deliver constantly improving business results

 

Relationships: Operate in a spirit of trust and integrity with customers in line with PRUK values. Build cross-functional and inter-channel relationships to facilitate business delivery.

 

Who you’ll be working with

Internally, you’ll work with

Business Unit Controller, Commercial Analyst, Channel Director, Other CAM’s, Brand Marketing, Brand Companies, Customer Marketing, Customer Services, Category Development & Customer Account Executive.

Externally, your contacts will be

Prestige Retail Accounts , On Trade consumers.

 

Your blend of talent

This position could be right for you if you:

Experience in the Prestige trade with cross functional understanding of on and off trade, as well as EComm.Experience of project management with external customers to drive new business.Experience with creating strategy aligned to channel goals in order to deliver growth.An excellent communicator with senior stakeholders, brands, and peers (conversational and presentational)Possess ability to summarize key findings/insights and make actionable recommendationsExperience managing relationships within an organisation

 

Our mix of benefits

For your health, we offer private medical insurance, critical illness cover and an optional healthcare cash plan and dental insurance.

Our lifestyle benefits options include 28 days’ annual holiday, your employee pension, share incentive plan, family care, season ticket loans, free mortgage advice, payroll giving and more!

You can access lots of gifts & discounts, including an allowance each year to spend on our brands in our staff shop and employee discounts from a range of high street retailers.

We have regular events in our very own office bar, employee-run networks, a culture of flexibility and trust and a variety of tools and resources to help you focus on your wellbeing and mental fitness.

Conviviality: the Pernod Ricard Way

We have our own way of doing things. We call it conviviality! It’s our way of being, and something unique you feel and experience when working for Pernod Ricard.

We’re committed to conviviality, and with this, you’ll be Proud to Belong to our Pernod Ricard family. You’ll be Empowered to Perform, supported to succeed, and acknowledged for the value you bring.

We combine all this with our Commitment to Care: we are unlocking the magic of human connection to transform our industry and make a positive impact on the world though our strong focus on sustainability and responsibility.

We’re committed to diversity and inclusion

People are at the heart of everything we do at Pernod Ricard and are the foundation of our collective spirit as ‘Créateurs de Convivialité’.

We promote diversity and inclusion throughout our business and supply chain. In our teams, we proactively foster a diverse work force and an inclusive culture – an environment where we can truly be ourselves. 

We will assess your application for this role based on your skills, experiences and achievements, not your gender, age, ethnic or educational background or any other such factors. Please feel free to leave these off your CV and application form if you so wish.

Similarly, if you would like to discuss opportunities for flexible working or require accommodations or support to complete our application process, please let us know.

Responsible drinking

As ‘Créateurs de convivialité’, we want to turn social interactions into genuine and friendly experiences of sharing and wellbeing.

In our culture, we want to create diverse teams in which our differences contribute to our success. Therefore, all are welcome at Pernod Ricard, regardless of your religious beliefs or personal choices on the consumption of alcohol.

In our business, we work together with industry members, civil society, governments, local authorities and UN bodies to promote responsible drinking. 

Job Posting End Date:

2024-12-24

Target Hire Date:

2025-02-01

Target End Date: