Aston Carter is currently looking to hire a Customer Account Manager for an opening in New Albany, Ohio!! Job Description The Customer Account Manager works as the primary point of contact for assigned customers. They are responsible for managing customers through the Sales & Operating Plan (S&OP), which includes overseeing customer purchase orders, material demands, timing, and other specific customer requirements to ensure successful production execution. The Account Manager is primarily a customer advocate and will proactively work with cross-functional departments to support customer needs and internal company guidelines for fiscally responsible actions. Responsibilities + Serve as the lead point of contact for assigned customers. + Build and maintain strong, long-lasting client relationships. + Ensure customer satisfaction by ensuring quality and service delivery. + Oversee multiple client service tasks associated with the S&OP, forecast, pricing, production, shipment of purchase orders, and product development. + Understand customer demand needs and proactively manage the forecast to meet capacity requirements. + Manage project milestones, ensure timeliness, and quality delivery of finished goods according to customer expectations. + Manage new product launches within their customer’s portfolio, mostly consisting of product or fragrance extensions. + Identify milestones and timing (e.g., pricing, formulation, and item number set-up), manage material liabilities, and control customer-owned inventory. + Ensure all stakeholders are aware of project progress through project meetings, status reports, and milestone reviews. + Facilitate cross-functional collaboration with Supply Chain Operations, Engineering, Finance, Product Development, and Marketing. + Identify risks, clearly communicate them to appropriate teams, define problem-solving and risk mitigation strategies, and facilitate conflict resolution. + Maintain database and system integrity to support internal and external reporting in Deacom and SAP. + Track and understand Key Performance Indicators (KPIs) both internally and externally, creating reports as required by team and customer. + Be curious, accountable, and assist in providing process improvement opportunities. Work Environment The work environment includes collaboration with various departments such as Supply Chain Operations, Engineering, Finance, Product Development, and Marketing. The role involves utilizing technologies such as MS Office (Excel, Power BI) and ERP systems (SAP, Deacom). About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.