The Customer Account Manager is responsible for the Company’s business relationships with specific customers, ensuring that the needs of the customers are addressed by the organization. The Operations Planner sets the customers’ needs and expectations, communicates customer-specific initiatives within the Company, recommends & implements business improvements, and holds each functional area within the company responsible for meeting the business expectations. This position requires the ability to resolve difficult and complex issues with minimal oversight.

Primary Duties and Responsibilities:

Responsible for all order management, quotations, supply chain and customer service processes and performance.
Ensure on-time delivery to customers for all orders.
Manage each order to ensure it finishes on the required date confirmed by customer.
Own order entry for customer production orders, sample orders and color matching orders.
Implement and champion processes to support TriMas’s Operational Excellence framework for performance excellence.  Ensure team members are trained and adhere to processes and policies on a daily basis.
Create item quotation and freight quotation to send to customers.
Ensure samples are sent to customers on a timely basis, as requested.
Manage and grow in-house accounts and sales. Supports outside sales team.
Lead negotiator with suppliers – cost, price increases and lead time.
Send order confirmation within 24 to 48 hours after customer places PO.
Manage and update customer’s open order report and inventory list.  
Bag, label and sending preproduction samples & approval forms.
For outsourced product and Trimas Packaging/Rieke manufactured products, send artwork proofs, die lines, material specs, MSDS and technical drawing to customers.
Lead customer approval process for color match range.
Create and send pro forma invoices to customers.
Make sure customers has no past due receivables and collect past due accounts, if necessary.
Manage inventory spreadsheets and online forecast.
Browse customer websites to understand their products to offer our products.
Creating item specifications and custom part #s for customer orders.
Reviews inspection report before orders ships out of China, raise concerns with Quality as appropriate and drive to resolution.
Advise China purchasing team regarding acceptance of costs, delays and specification changes.  
As appropriate, host meeting between QC, suppliers, engineers and customers for new projects and issues.
Data input, updating part numbers and bills of material in the system, uploading all documents, inputs all necessary dates.
Work with assigned team member to assist in coverage when the other person is absent.
Create and update customer profiles and contact list.
Source for projects, creates mold POs, finalize mold contract and tooling fees with vendors.
Ensures that there is daily, weekly and monthly performance reporting against key metrics.
Taking accountability for the effectiveness of the quality management system.
Ensuring that the quality policy and quality objectives are established for the quality management system and are compatible with the context and strategic direction of Rieke.
Ensuring the integration of the quality management system requirements into the Rieke’s business processes.
Promoting the use of the process approach and risk based thinking.
Ensuring that the resources needed for the quality management system are available.
Communicating the importance of effective quality management and of conforming to the quality management system requirements.
Ensuring that the quality management system achieves intended results.
Engaging, directing, and supporting persons to contribute to the effectiveness of the quality management system.
Promoting Improvement.
Supporting other relevant management roles to demonstrate their leadership as it applies to their area of responsibility.
Lead and/or participate in the implementation of new products and projects, including on-site technical support at filler trials.
Develop and document operating procedures.  Train team members to effectively use the procedures in their day-to-day roles.
Participate in daily production meetings, plant walkthroughs and safety compliance audits; implement corrective action as required.
Regularly participate in staff meetings, round tables and other effective means of communication to ensure team members are well-informed about critical aspects of the business.
Proactively participate in Monthly Operating Reviews to discuss past, current and forecasted performance, including improvement projects, growth projects and corrective action plans.