Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Our Global Team:

We are a team of more than 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our Culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world.  We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position of Customer Account Order & Allocations Professional, and you will be responsible for managing customer accounts and ensuring the seamless processing and fulfillment of diagnostic orders.

This role focuses on maintaining high levels of customer satisfaction through effective communication, problem-solving, and process management. The ideal candidate will have strong organizational skills, attention to detail, and the ability to work collaboratively with various departments.

Your role:

Order Management:Oversee the entire order-to-delivery process for assigned customer accounts.Ensure accurate and timely entry of customer orders into the system.Monitor and track orders to ensure timely delivery and fulfillment.
 Customer Relationship Management:Act as the main point of contact for customer inquiries related to orders.Develop and maintain strong relationships with key customer accounts.Understand process and system complexities to communicate effectively and resolve customer issues and concerns professionally in a timely and effective manner.Learn the customer’s internal processes and needs of their business and adapt our processes with theirs.
 Coordination and Collaboration:Work closely with sales, logistics, and production teams to coordinate order fulfillment.Conduct meetings and presentations to educate healthcare professionals about our processes and systems.Provide information and answer questions on supply interruption status to our internal partners
 Data Management and Reporting:Maintain accurate records of customer orders, accounts, interactions, and transactions.Learning processes from several different teams and analyze data in Qlik to build a strong understanding of order management issuesGenerate regular reports on order status, delivery performance, and customer satisfaction.Analyze order data to identify trends, issues, and opportunities for improvement.
 Process Improvement:Identify areas for improvement in the order management process.Implement best practices to enhance efficiency, accuracy, and customer satisfaction.Participate in cross-functional projects aimed at improving the overall order-to-cash process.Provide solutions to business problems, looking for opportunities for lean processing, automation, and innovation
 

Your expertise:

Experience in the healthcare or medical device industry.Ability to understand complex healthcare products and services and effectively communicate their value to customers.Experience in identifying problems and trends, with demonstrated success in implementing solutions, including process improvements and system enhancements.
 

Requirements:

Education and Experience:Bachelor’s degree in Business Administration, Supply Chain Management, or a related field or equivalent experience.Minimum of 2-5 years of experience in order management, customer service, or account management.
 Skills and Competencies:Strong understanding of order processing and supply chain management principles.Proven track record of success in account/customer management.Strong interpersonal and communication skills, with the ability to build rapport and trust with customers.Proficient in SAP and Microsoft Office Suite (Excel, Word, PowerPoint).Detail-oriented with strong organizational and time-management skills.Ability to work independently and as part of a team.Problem-solving skills with a proactive approach to addressing issues.Excellent negotiation and persuasion skills.2 years of SAP experience is preferred2 years of Qlik experience is preferred

To find out more about the specific business, have a look at Siemens Healthineers Laboratory Diagnostics

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens-healthineers.com/careers

Beware of Job Scams
Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

“Successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”

As an equal opportunity employer, we welcome applications from individuals with disabilities.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.

To all recruitment agencies:

Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose:  To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. 

Beware of Job Scams:

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.