Chantilly, VA, United States of America
17 hours ago
Customer Account Representative

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Responsible for executing sales strategy, initiating contact with existing and potential customers, and identifying customer needs.

Main Duties and Responsibilities: 

Manages assigned accounts. 

Review service orders. 

Interacts with work groups to ensure they are trained with respect to spec. compliance. 

Create local tools/visuals to train regarding specs. 

Interact with customer to ensure customers are updated with service changes. 

Periodic on-board aircraft checks 

Support GM/Operations as needed. 

 

Qualifications 

 

Education:  

High School Diploma or GED required.  

 

Work Experience: 

Previous sales and telemarketing experience is a plus 

 

Technical Skills: (Certification, Licenses and Registration) 

Excellent written and verbal communication skills  

Demonstrates effective negotiation and closing techniques.  

Strong analytical and judgement skills 

Works well in a team environment  

 

Language / Communication Skills: 

Basic communication and sales skills  

 

Job Dimensions 

 

Geographic Responsibility: Unit 

 

Type of Employment: Full-time  

 

Travel %: None 

 

Exemption Classification: Exempt  

 

Internal Relationships: Employees in the unit  

 

External Relationships: Current and possible customers 

 

Work Environment / Requirements of the Job: Normal office environment  

 

Budget / Revenue Responsibility: (Local Currency) 

 

Organization Structure 

 

Direct Line Manager (Title): GM, Unit 

 

Dotted Line Manager (Title, if applicable):  0 

 

Number of Direct Reports: 3 

 

Number of Dotted Line Reports: 0 

 

Estimated Total Size of Team: 3 

 

gategroup Competencies Required to be Successful in the Job: 

Thinking – Information Search and analysis & problem resolution skills 

Engaging – Understanding others, Team Leadership and Developing People 

Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively 

Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus 

 

Demonstrated Values to be Successful in the Position 

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone: 

We treat each other with respect and we act with integrity 

We communicate and keep each other informed 

We put our heads together to problem solve and deliver excellence as a team 

We have passion for our work and we pay attention to the little details 

We foster an environment of accountability, take responsibility for our actions and learn from our mistakes 

We do what we say we will do, when we say we are going to do it 

We care about our coworkers, always taking an opportunity to make someone’s day better 

 

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. 

 

gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. 

 

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf 

We anticipate that this job will close on:

02/28/2025

For California Residents, please click here to view our California privacy notice.

If you want to be part of a team that helps make travel and culinary memories, join us!

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