Customer Account Representative Summary **Title:** Customer Account Representative **ID:** 2731 **Department:** Client Services **Location:** Sandpoint, ID Description **POSITION SUMMARY** This position is responsible for the control of all formal documentation used in the Account Management Department and general control of all Account Management related files. Coordinates general office organization and reception type duties for the Account Management Department. **ESSENTIAL FUNCTIONS AND BASIC DUTIES** **(** other duties may be assigned) + Follow all employee guidelines and Quality Systems Regulations (QSR’s) as defined by Nissha Medical Technologies’ practices, policies and Standard Operating Procedures (SOP’s) to ensure that customer requirements and FDA (or equivalent) regulations are met. + Demonstrates knowledge and acts in accordance of NMT’s Employee Guidelines and applicable quality standards as outlined in NMT’s Quality Manual. + Provides support to create and monitor Account Management Documentation and files. + Monitors performance of and prepares summary reports for Account Management + Assists in the creation and update of systems, forms, documents and general operating procedures (SOP's). + Schedules appointments, maintains calendars, and schedules travel for various staff. + Takes calls and messages for Account Management during their absence. + Composes and types routine correspondences and meeting summaries. + Supports Account Management with MOR’s, QBR’s and annual Business Reviews. + Processes orders to support Account Management as needed. Processes all Dominican orders. + Operates general office equipment (i.e. computer, duplicating machines, calculating machines etc.). + Assists with Reception duties. + Coordinates and prepares for customer visits and others as assigned. + Provides administrative assistance to management + Abides by all safety and security rules set forth by the company and regulatory agencies + Regular attendance **MINIMUM QUALIFICATIONS** Qualifications & Experience + Basic understanding of administrative functions. + Knowledge of all related computer applications including Microsoft Word, Excel, Access, PowerPoint and Outlook. Education + High School Diploma or General Education Degree (GED). + Associates Degree in Business Administration preferred, but not required. Knowledge, Skills & Abilities + Computer Skills + High Proficiency in MS Word, Excel, Access, PowerPoint and Outlook + Create and edit forms, letters and complicated documents. + Create and edit spreadsheets utilizing a variety of functions.Maintain and edit databases + Create and edit presentations using MS PowerPoint, statistical software package + Send email, schedule appointments, and complete other tasks associated with MS Outlook. Physical Requirements This position requires the physical ability to: + Frequently remain in a stationary position for long periods of time. + Regularly use hands and fingers to make small movements and handle small parts/tools. + Frequently reach with hands and arms. + Frequently make repetitive movements + Occasionally move between buildings and offices (campus environment). Some overtime may be required depending on project timeline. **Great benefits available including Medical, Dental, Vision, 401k, Short-Term Disability, Long-Term Disability, Basic and Voluntary Life Insurance, Paid Time Off, and more!** _Nissha Medical Technologies is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, marital or veteran status, sexual orientation or any other legally protected status. In addition, NMT will provide reasonable accommodations for qualified individuals with disabilities._ _If you need assistance with completing the online application process, please call (208) 255-2571._